Job Information
TEKsystems Payment Systems Support Manager in New York, New York
Summary
The Corporate
Banking and Transverse system domain within GIT New York organization is
segregated into two IT lines in charge of IT projects, applications support
& maintenance of business systems. Corporate Banking IT: Commercial banking (Front and back office), Trade
Finance, Payments and SWIFT messaging. Corporate
& Support Functions IT: Finance, Counterparty & Credit Risk
systems, Compliance applications, transverse applications, as well as
non-business applications (IT for IT, Administration, HR ...).
The Corporate Banking IT line is looking for a hands-on manager
of Payment systems to manage the production support and business projects for Montran
JGPS and related systems.
Key
Responsibilities
• Lead production support and business projects for the Montran
JGPS and related applications.
• Coordinate the internal and external resources required
to support of the applications.
• Contribute to key initiatives related to technical/functional
IT and business projects to meet and support business objectives.
•
Responsible for production support:
•
Manage day to day production needs:
Resolution of production issues, including RCA,
defect remediation and incident reporting.
Lead troubleshooting of issues and provide
guidance to the support team members.
Track internal and vendor compliance with
support SLAs.
Management of maintenance activities including
business continuity and critical application failover tests.
Report on domain status to internal
stakeholders and management.
Actively support all efforts to simplify and
enhance the information systems.
•
Responsible for project deliverables:
•
Act as main point of contact for projects.
•
Work with project stakeholders and contributors
to gather requirements and develop solution strategies.
•
Coordinate with technical teams and provide
clarifications and guidance on requirements.
•
Create required documentation for requirements,
solution design, implementation.
•
Develop test scenarios and test scripts and
execute and facilitate unit, integration and user acceptance testing.
•
Train and support teams.
Additional responsibilities
•
All activities should be conducted in following
context:
•
Ensure the respect of policies and procedures of the Bank, as well as
regulatory requirements.
•
Ensure accuracy and expediency of any activity related to audits.
Ensure that all system
Required Desired
Qualifications/Education Required:
· Bachelor’s Degree
· Excellent communication
· Strong skills in developing relationships and partnerships with key stakeholders
· Strong analytical and troubleshooting skills
· Autonomous, self-motivated and excellent team player
· Real appetite to understand business user requirements and priorities
· Presentation skills to synthesis and facilitate communication across a variety of interlocutors
· General banking and finance understanding and knowledge
Experience Required:
· 7+ years’ experience as IT application manager or team lead supporting payment systems.
· Financial Services industry experience
· Experience supporting Operations Teams
· Experience managing an IT support team
Specialist Training Required:
· ITIL
· Project management
Approved Person Registration:
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.