Job Information
BaubleBar Seasonal Customer Care Associate - Remote (Multiple Shifts Available) in New York, New York
WHO WE ARE:
BaubleBar designs accessories that make life more fun. Founded in 2010, the Company is known for its statement-making styles that create joy and bring people together. Today, BaubleBar’s unabashedly optimistic perspective can be found across multiple accessory categories that are sold direct to consumer and at 8,500+ retail stores globally.
WHAT WE'RE LOOKING FOR:
BaubleBar’s award-winning customer care team is looking for multiple Seasonal Customer Care Associates to join our exceptional team. We’re looking for compassionate, customer-focused individuals who are passionate about helping others and can effortlessly adapt to any situation.
You thrive in a fast-paced environment and work proactively to find solutions while multi-tasking like a champ. A positive, "no task is too small" attitude is a must as well as a genuine team spirit. We measure success as a team and are always willing to help support each other!
WHAT WE WANT YOU TO DO:
Quickly and efficiently handle a high volume of customer inquiries via email, social, and live chat while navigating multiple computer systems
Resolve customer issues related to orders, returns, shipping, and product information
Communicate effectively with internal teams to ensure customer satisfaction
Maintain detailed and accurate records of customer interactions using our CRM system
Follow company guidelines and procedures to address customer inquiries while maintaining our brand's voice and values
Provide 30-40 hours per week of customer support after initial training period (training will be approximately 10 hours per week to start)
Provide availability to work as least one of the following windows: 6AM-2PM EST, 10AM-6PM EST, 2PM-10PM EST and/or 6PM-2AM EST
Some weekend and holiday availability will be required
This is a temporary-remote role lasting approximately 12-18 weeks
Multiple training classes will be offered with varying start dates throughout mid-September – mid-October
WHAT WE WANT TO SEE:
Experience in a customer facing environment (preferably e-commerce or retail)
Highly proficient in using computers, navigating multiple systems, and can type at a minimum speed of 40 words per minute
Working knowledge of Kustomer (or Zendesk/Gorgias), Shopify and/or Netsuite is a HUGE plus!
Manage multiple tasks efficiently while working autonomously
A strong work ethic and top-notch written and oral communication skills
Proficiency using G Suite (Google Docs, Sheets, etc.)
Reliable, high-speed internet and computer in addition to a quiet, distraction-free workspace
You love accessories, of course! Everyone at BaubleBar is passionate about what we do and the incredible products we sell