Job Information
Intercontinental Exchange Holdings, Inc. Senior Marketing Operations Analyst in New York, New York
Overview
Job Purpose
ICE is seeking a Senior Marketing Operations Analyst to join its marketing team. Reporting to the Marketing Operations Director, this individual will be responsible for the tactical support of management and execution of day-to-day workflows and technologies to realize the successful day-to-day operations of marketing. The right candidate will be well versed in process improvement, gathering requirements, technical writing, project or budget management tools, reporting & analytics, resource allocation, marketing technologies and supporting a marketing organization. In addition to supporting day-to-day marketing operations, this role will serve as the primary facilitator of ensuring vendor agreements are effectively addressed by the team, and that they adhere to the overall marketing budget and procurement processes.
Responsibilities
Process & Workflow coordination
- Document processes and procedures within marketing
- Analyze, interpret and recommend changes to marketing procedures
- Evaluate technologies, tools, and resources to determine fit or ability to address requirements
- Manage internal tools to centralize communication to the marketing org
- Coordinate business requests across systems such as digital asset management and project management tools
- Implement technology changes where appropriate to improve team efficiency
- Track and coordinate execution of vendor agreements
- Manage regular reporting for marketing operations
- Coordinate and support marketing services in project or request intake and prioritization
- Assign requests to available resources and establish delivery dates based on overall demand
- Organize planning calendars
- Collaborate with team leaders on scheduling of communication, event, or delivery dates
- Manage stakeholder expectations through effective communication of project timelines and dependencies
Knowledge and Experience
- Bachelors' Degree required
- 3+ years progressive experience in operations, business analysis or process management
- 3+ years' experience in traffic coordination or project management
- 5+ years in using software like Visio, Smartsheet, or MS project to define process flow
- 3+ years using formal project management tools
- 3+ years in analyzing and presenting engagement or operational metrics
- Well versed in various marketing technologies across technology stack from events management, to CRM, to visual design.
- Strong technical documentation skills
- Ability to communicate with all levels of an organization
- Excellent organizational and time management skills
- A passion for problem solving
- Collaborative work approach/mindset
Schedule
This role offers work from home flexibility of one day per week.
New York Base Salary Range
The expected base salary for this role if located in New York City is between 80,000 - 123,600 USD. The base salary range does not include Intercontinental Exchange's incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual.
Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.
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Intercontinental Exchange is an Equal Opportunity Employer and is committed to diversity in its hiring and business practices. All qualified candidates are encouraged to apply.
Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly