Job Information
MTA Senior Operations Analyst Benefits in New York, New York
Senior Operations Analyst Benefits
Job ID: 5871
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department:
Date Posted: Sep 19, 2024
Description
JOB TITLE : Senior Operations Analyst (Benefits)
SALARY RANGE : $49,562 –$82,603
DEPT/DIV: People Department
SUPERVISOR: Senior Manager, Benefit Operations
LOCATION : 2 Broadway | New York, NY 10004
HOURS OF WORK : 8 Hours Per Day
This position is represented by the Transportation Communications Union (TCU)
SUMMARY :
The purpose of this position is to administer and support activities and process transactions for the Benefit Operations department. The Senior Operations Analyst (Benefits) position is also responsible for coaching less experienced team members and providing guidance on process/area procedures.
RESPONSIBILITIES :
Gather, validate, and maintain data and other transaction inputs.
Gather forms and track status.
Enter transactions in PeopleSoft and the service request management tool.
Retrieve, index, and review scanned documents and forms.
Provide satisfactory customer service by receiving, analyzing, researching, and seeking resolutions to assigned inquiries.
Integrate across Center of Excellence (COE) teams to document, research, and resolve basic issues and errors as assigned.
Understand when to resolve or escalate issues to supervisor/direct manager.
Perform/support cyclical processing and period-end activities.
Complete assignments as delegated by supervisor/direct manager.
Comply with MTA and departmental policies, practices, and procedures.
Develop and update operating procedures and training materials as needed.
Understand the MTA and departmental vision including how individual responsibilities fit into long-term strategies.
Track and report status of work.
Maintain appropriate level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge.
Support other team members as appropriate.
Adhere to team budget.
Identify and implement continuous improvement initiatives as assigned.
Participate in user groups as necessary.
Identify and document input to knowledge management tool.
Support additional benefits functions as needed, i.e. UCM, Siebel, etc.
Support development, negotiation, and updates to Service Level Agreement.
Monitor assignment quality and service delivery against agreed-to Service Level Agreement and Key Performance indicator targets.
Run reports to manage, monitor, and provide HR/Benefits metrics.
Conduct in person and/or virtual Open Enrollment sessions, pre-retirement seminars, post-retirement meetings, new hire orientations, union specific meetings, health fairs, and information seminars for all agencies at various locations.
KNOWLEDGE, SKILLS, AND ABILITIES
REQUIRED QUALIFICATIONS:
Possess specific work experience for HR/Benefits.
Working knowledge and use of PeopleSoft or related database software.
Ability to work in a team environment.
Ability to process requests consistently with general supervision.
Ability to assess problems and promptly resolve or identify appropriate team to resolve.
Strong oral and written communication skills.
Strong interpersonal skills with the ability to work with and collaborate across the COE at all levels within and outside the organization.
Strong time management skills and ability to manage individual assignments.
Strong attention-to-detail.
Ability to handle sensitive situations and maintain a high degree of confidentiality.
PREFERRED QUALIFICATIONS:
Understanding of MTA HR/Benefits policies and procedures.
Familiarity with performance metrics and ability to meet identified targets.
Working knowledge of service request management tools.
Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications.
EDUCATION AND EXPERIENCE :
REQUIRED EXPERIENCE/EDUCATION:
Four (4) years of human resources or benefits processing experience.
High School Diploma or GED.
PREFERRED EXPERIENCE/EDUCATION:
Bachelor's or Associates degree with relevant experience in Business or a related field.
Shared Services experience.
OTHER INFORMATION:
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.