Job Information
Cline Davis & Mann Senior Vice President, Director of Client Services in New York, New York
Overview
Omnicom Health Group is the largest healthcare marketing and communications network in the world—partnering with clients to achieve meaningful change through better, more innovative communications. With more than 5,000 dedicated healthcare communications specialists from every corner of science, medicine, marketing, and communications, we recognize that it takes the best of talent to deliver the best of health.
When you join Omnicom Health Group, you have access to opportunities across the most networked network. What does this mean for you? Your journey may start with one Omnicom Health Group company then pivot to another, followed by a move to another where you take your career in a whole new direction building your skills and experience each step on your journey. We’re eager for you to carve a path that works for you – and we’ll help you make it happen.
Title :Senior Vice President, Director of Client Services
Company/Location : New York, NY ( Hybrid )
Department/Discipline : Client Services
As SVP, Director of Client Services, you are responsible for protecting and growing the business and the agency’s relationships with its client base with little management oversight. The SVP, DOC position requires you to focus and employ the agency’s resources to effectively and profitably serve existing clients while developing the skills and talents of the account management staff. As Director of Client Services, you impact the agency’s financial performance in five ways: 1) client revenue and profitability; 2) incremental growth through existing clients and new business; 3) cost control; 4) staff retention and development; and 5) participation in new business activity.
Primary Job Responsibilities:
Client Relationship Management
Establish and build strong working relationships with senior level client contacts
Maintain each client’s respect and confidence as a trusted advisor and confidant offering an open ear, sound judgment, proven business acumen and a range of relevant approaches to various issues and opportunities
Demonstrate confidence, authority and level-headed decision-making to the client as the agency’s leadership voice on assigned accounts
Effectively and confidently balance the dual expectations and business goals of the client and agency as well as the expectations of multiple clients and agency teams
Anticipate and address potential client relationship or revenue issues, advising agency management in time for the agency to act proactively
Ensure that all Agency work represents the best we have to offer -- strategically sound, arresting creative, and error-free
Keep abreast of marketing/advertising and brand-specific trends in order to offer added- value to the client/creative product
Staff Leadership and Support
Outline expectations of, and communicate effectively with, agency staff assigned to these accounts
Effectively assign, delegate and monitor the work of the agency staff assigned to the accounts specified above as well as other accounts/projects as assigned
Provide a model of project/team leadership -- prepared and pro-active, thorough and accurate, fair and balanced, a willingness to do whatever is required
Establish rapport and trust with a range of staff members assigned to your account(s) – recognizing the strengths and developmental needs of individual staff members; acknowledging the expectations of, and on, others; committing to recognize and work to minimize knowledge gaps; and be willing to consider multiple points-of-view
Demonstrate a willingness and ability to lead the positive, spirited debate of ideas and points-of-view in order to push “your team” and the agency at large to deliver a continuously improving product
Demonstrate the value of, and encourage your staff’s desire for continuing to learn
Create a working environment that encourages and supports a positive mindset about the work as well as the client and agency staff that is involved
Respond to pressures of work volume and time requirements in a way that is consistent, appropriate and positive for both you and the agency long-term
Communicate effectively and proactively with department heads regarding performance issues and opportunities for improvement
Encourage and demonstrate unity behind team and agency decision-making
By example and direct instruction, teach staff members to make clear, balanced and effective decisions
Mentor and develop your staff to motivate them and help them to grow and excel in their roles
Analytical and Planning Abilities
Display, and serve as a model of, marketing curiosity and the willingness to push your own thinking and the agency’s work in new directions
Lead the efforts to develop and articulate key points-of-view – internally and externally – relative to strategic/creative alternatives, client industries and issues
Demonstrate the capacity, and lead the agency’s efforts to identify key elements of an issue, problem or data set and be able to articulate a wide range of client and agency opportunities and implication
Make decisions that reflect “layers” of thought – enthusiasm, insight, caution, discretion – and a prudent balance of client and agency goals
Work with clients to establish annual budget and staffing plan to best meet the needs of the client and the agency’s revenue and profitability
Proactively initiate discussion, and address any anticipated variance from, annual agency revenue goals
Identify and capitalize on specific opportunities for growth within existing client organizations
Be a steward of our clients’ and the agency’s finances – avoiding unnecessary expenditures, acting to minimize errors, and negotiating required costs
Monitor staff development and satisfaction to ensure retention of key staff members
Lead new business development efforts; lead new business teams and develop and run new business presentations
Monitor/manage the overall financial health of the account including ensuring timely completion of timesheets and efficient use of resources
Additional Responsibilities:
Communicate effectively and professionally both internally and externally
Demonstrate good problem-solving and interpersonal skills
Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately
Remain calm despite high pressure situations
Project a professional, positive attitude toward peers and clients within the department and the agency
Foster a positive team atmosphere demonstrating respect for all regardless of title or level
Foster senior level partnerships with creative/account colleagues
Act as a positive role model for agency at client and industry events
Management Responsibilities:
Assign work to ensure project deadlines are met
Provide constructive and direct ongoing feedback to direct reports
Evaluate performance of direct reports and complete and deliver performance reviews
Help managers on your staff to manage, mentor, and resolve staff issues including performance, personal presentation and internal interactions
Document and engage with Human Resources on any course correcting conversations with staff members
Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts
Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures, etc.
Senior Vice President Responsibilities:
Act as an advocate of OHG; make decisions with the Agency’s and employees’ best interest in mind
Embody the three core values: Open Mind, Brave Heart, Ready Hands
Provide leadership within his/her department as well as across the Agency
Proactively provide suggestions that impact agency policy and operations and enhance the overall work environment
Present a professional and positive image of OHG both internally and externally
Identify, recruit, train and develop talent
Motivate direct reports, and act as a mentor to all within Agency
Qualifications:
College degree, preferably in marketing, advertising, communications or science/medicine
9 - 10 years Agency or comparable outside experience
6 years of supervisory experience
Experience on the client side (or other related experience) a plus
Excellent written and oral communication skills
Well-developed knowledge of business practices/vendor relations
Oncology and High Science Agency HCP marketing experience a must
Ability to manage and train staff
Successful history of growing brands and launching brands.
The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.
- $185,000 - $275,000
Omnicom Health Group is committed to hiring and developing exceptional talent. We agree that talent is equally distributed, and we’re focused on developing diverse teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you.
Company Omnicom Health Group Category Client Engagement Location US-NY-New York Job ID 2024-44570 LI #LI-SW1