Job Information
Port Authority of New York and New Jersey Summer Intern, Office of Continuous Improvement in New York, New York
Description
About the Internship
The Office of Continuous Improvement’s mission is to collaborate with departments across the Port Authority to dramatically improve business processes and meet internal and external expectations. Our priorities include working with stakeholders to identify and implement process improvements, enhancing the customer experience, building a culture that fosters innovation, collaboration and accountability, and institutionalizing a continuous improvement mindset and practices.
Responsibilities
Support the identification, development, implementation, and tracking of continuous improvement initiatives across multiple Port Authority departments and facilities
Past intern projects have included: design + implementation of customer experience surveys, data dashboard development, and facilitating strategy development sessions
Collect, analyze, and present data related to continuous improvement and customer experience initiatives
Develop resources and training materials to share continuous improvement methodologies with employees
Prepare reports or presentation based on findings from data analyses, customer surveys, and/or stakeholder workshops.
Minimum Qualifications
Enrollment at a college/university through Summer 2025 and into the Fall 2025 semester
Experience with Microsoft apps such as Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, etc.
A cover letter accompanying this application
Desired Qualifications
Self-starter with excellent communication, analytical, and technical skills
Demonstrated experience working with collaborative teams and facilitating conversations with diverse groups of stakeholders
Ability to collect, analyze, and visualize data using Excel, Power BI, or similar programs
Familiarity with workflow or process automation tools such as Power Automate
Experience and interest in one or more of the following areas:
Process improvement (e.g., Agile, Lean, Scrum)
Change management
Data analytics
Design thinking / user experience
Internship Details
The start date will be Thursday, May 29, 2025
The internship will last approximately 12 weeks, ending on Friday, August 22, 2025
This is a full-time internship (5 days per week at 7.25 hours per day)
The format is expected to be hybrid, with 3 days/week in the office
Selection Process
Only applicants under consideration will be contacted
If selected to move forward, the hiring team will reach out directly to schedule 1-2 interviews
Different internships will have different timelines for interviews
Compensation & Benefits
The hourly rate range is $17.63 to $29.57(the exact rate will be determined by internship type and rising school year)
Ability to opt in to the New York State and Local Retirement System
Access to Employee Business Resource Groups (https://www.jointheportauthority.com/pages/diversity-inclusion-programs)
Facility Tours
Career Panels
Social/Networking Events
REQNUMBER: 62360