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JOB DESCRIPTION

Technology Specialist II - Senior Endpoint Engineer - Digital and Technology Partners - Hybrid/Onsite - Req#3016899

This is a hybrid work environment, 1- 2 days onsite weekly required

The Information Technology Specialist II is an engineering position on the Endpoint Engineering Team within Workplace Technology Services. This team is responsible for the strategic direction of the end user computing experience (hardware and OS standards). Additionally, this team defines requirements and develops solutions using current and next generation technologies. This includes but is not limited to: SCCM, Intune, JAMF, PowerShell, Azure, etc. This position requires extensive knowledge and experience in OS builds and troubleshooting (Windows 10, Windows 11, Mac OSX). This position is to be able manage endpoints using cloud technologies such as Intune and JAMF. Highly developed troubleshooting skills are a must.

RESPONSIBILITIES

• A Senior Endpoint Solutions Engineer is responsible for overseeing the entire endpoint solutions infrastructure and ensuring its smooth operation. Their duties include:

• Designing, implementing, and maintaining endpoint solutions infrastructure and services

• Collaborating with other IT teams to assess near- and long-term endpoint solutions capacity needs

• Developing, implementing, and maintaining policies, procedures, and associated training plans for endpoint solutions administration

• Managing endpoint solutions assets, including maintenance of endpoint solutions systems and services

• Overseeing the work of Endpoint Solutions Engineers and providing guidance and support

• Participates in integrated systems planning and recommends alternative technologies that will enhance current or anticipated information systems that support overall business goals.

• Participates and/or leads the review and design concepts for new systems and develops and documents the technical design for the integration and implementation.

• Coordinates the development of comprehensive and strategic business cases with cost, service and benefit dimensions of proposed projects that are used at management and executive levels for funding and scope decisions.

• Plans, coordinates and conducts the analysis of client business processes and functional requirements and the preparation of appropriate documentation to communicate and validate the information.

• Independently initiates, identifies and coordinates the analysis of complex client needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research or available product functionality and operational readiness assessment.

• Participates in the leadership of cross-functional and/or cross-divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.

• Develops the analysis and definition of efficient, cost effective solutions that support client business processes, functional requirements and resource costs, including evaluation of existing applications and alternative uses of technology.

• Advises clients on the consequences of actions; communicates risks and ensures understanding of these risks. Jointly develops risk assessment of plan with client, and provides ongoing communication.

• Consults on the identification and definition of solution alternatives within the framework provided by Enterprise Architecture.

• Performs related duties as assigned or requested.

QUALIFICATIONS

• Bachelors degree in a technical discipline; Masters degree preferred.

• Ten years of related experience, In-depth knowledge of associated technology areas that could impact area of responsibility; healthcare technology experience preferred.

• Prefer experience with (in order of preference):

• Intune

• SCCM

• Powershell / PowerBI / PowerAutomate / JSON

• Azure / M365 / OneDrive

• Knowledge of JAMF / Mac OSX

Non-Bargaining Unit, AVF - Info Svcs Computer Operations - BI, Mount Sinai Beth Israel

REQUIRED SKILLS

Microsoft Office Suite

ABOUT US

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.

• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.

• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”

EOE Minorities/Women/Disabled/Veterans

Requisition ID : 3016899