Job Information
DuPont CMPT Field Service Engineer in Newark, Delaware
At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.
If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!
We are excited to share that on May 22, 2024, DuPont announced plans to separate(1) into three industry-leading, independent publicly traded companies. This strategic move will create focused businesses with distinct investment profiles. We believe the proposed separations will create opportunities for all three future companies to better serve their customers and unlock long-term value for stakeholders. This process is expected to take 18-24 months from the date of announcement to complete. We are committed to supporting our employees throughout this transition and ensuring a smooth and successful separation process. We look forward to welcoming new talent who are interested in contributing to the continued success and growth of our evolving organization.
WHY JOIN US?
Our purpose is to empower the world with essential innovations to thrive. We work on things that matter!
Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.
Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all!
Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.
JOB DESCRIPTION: DuPont CMPT Field Service Engineer (FSE)
This Position includes responsibility for technical support of products offered by DuPont’s CMP Technologies business to the semiconductor industry in North America. Products are inclusive of all CMP consumables offered by DuPont, the #1 market share leader of CMP consumables. The FSE position will begin with 6-12 months of training in the Delaware CMPT Manufacturing Plant, and then the FSE will relocate to a virtual office in the United States within close proximity of the assigned key accounts.
Location
First 6-12 months in Newark, DE
Final Virtual Office Location TBD (will be within proximity to major customer site)
Key Role Activities include:
New Business Promotion & New Product Placement
Understand technical requirements and opportunities within the accounts. This will involve a dynamic plan as the needs and requirements are anticipated to change.
Work with Account Management to determine where the opportunity fits within the scope of our ability to engage, given available resources (align supplier strengths to meet the customer needs).
Along with Account Management Team, develop the people strategy within the customer and identify advocates.
Coordinate both internal and external demos and evaluations. The FSE will be solely accountable for working along with other groups such as Applications Engineering, depending on the complexity of the opportunity.
Coordinate with Applications Engineering for product roll-outs and training at customers on new products.
Along with Account Management, or solely, generate and present technical updates both at the customer and internally.
Sustaining Engagements & Process Tune-Up
Develop understanding and expertise on customer processes and the use of the products (CMPT and competitive).
Along with Account Management, develop Customer Improvement Plans (CIP) and work with customers to accomplish the agreed upon technical portions of the CIP.
Work with customers on process improvement and optimization (upgrade with advanced DuPont product offering to meet goals of customer-CIP and protect DuPont’s market share).
Perform sample analysis on customer used products to solve specific problem statements.
Issue Resolution & CMP Performance Troubleshooting
For technical related issues, define the issue and key success criteria. Have an understanding of the customer process; this will include working with the customer to determine root cause and attempt to isolate whether issues are product related, or due to other external contributing factors.
Along with Account Management, manage customer expectations in relation to CMPT available resources, and our ability to provide support.
Along with Technical Services, communicate and work with the customer throughout the resolution process.
When necessary for issue resolution, coordinate product or process studies to troubleshoot the issue. This may include polishing, analysis, special testing, etc.
Additional Activities:
Perform the job safely and help promote safe attitude throughout the company.
Where applicable, may participate in the technical training and development of other members within the group.
Key Interface Roles:
Regional customers
Internal to Sales / Marketing / Customer Service
Technology Groups – Applications Engineering, Tech Service, Pad/slurry R&D, Apps Lab as examples
MINIMUM REQUIREMENTS FOR ROLE (JOB)
Technical Bachelor of Science
Minimum 3 years process development/customer engagement experiences
Excellent communication/interpersonal skills; ability to give detailed technical presentations to all audiences
Understanding of semiconductor processes; CMP process knowledge
DOE, data analysis and technical reporting
Knowledge of all pertinent lab metrology and procedures
Able to work both in team environment as well as independently
Developed understanding of the use of statistics is preferred.
Willing to travel, as the job will include travel within the defined region as well as potentially other areas within North America as needed. Travel requirement is expected to be 50-75%.
Join our Talent Community (http://careers.dupont.com/us/en/jointalentcommunity) to stay connected with us!
DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information (http://www.dupont.com/global-links/accessibility.html) .
(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing. _ _For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement (http://www.dupont.com/news/dupont-announces-plan-to-separate-into-three-independent-publicly-traded-companies.html) .