Job Information
Insight Global Middleware Support Engineer in Newark, Delaware
Job Description
Individual will work in production support within Global Wealth and Investment Management line of business. Support Services include incident management (single user, branch outages, and also infrastructure triage), coordination with problem management, constant knowledge building, identification implementation of process improvements, including but not limited to runbooks, monitoring, alerting, working with partner teams on process gaps, technology gaps, or stability concerns. Will be accountable for timely updates (including senior leadership) and restoration of all production application issues.
1+ Years of hands on experience in Application support
Splunk, AppDynamics, and/or Dynatrace
Server - Unix and Windows (API interaction)
Previous experience with Remedy and JIRA
Able to work in a complex environment with little management oversight
Ability to troubleshoot network related issues using Netscout or other related tool
Experience supporting .NET applications, Java, WebSphere, noSQL databases
ITIL Certification
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
Individual will work in production support within Global Wealth and Investment Management line of business. Support Services include incident management (single user, branch outages, and also infrastructure triage), coordination with problem management, constant knowledge building, identification implementation of process improvements, including but not limited to runbooks, monitoring, alerting, working with partner teams on process gaps, technology gaps, or stability concerns. Will be accountable for timely updates (including senior leadership) and restoration of all production application issues.
1+ Years of hands on experience in Application support
Splunk, AppDynamics, and/or Dynatrace
Server - Unix and Windows (API interaction)
Previous experience with Remedy and JIRA
Able to work in a complex environment with little management oversight
Ability to troubleshoot network related issues using Netscout or other related tool
Experience supporting .NET applications, Java, WebSphere, noSQL databases
ITIL Certification null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.