Job Information
Compass Group, North America IT SUPERVISOR - Prudential Center in Newark, New Jersey
Levy Sector
Position Title: [[extTitle]]
Pay Range: $23.00 to $23.00
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Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!
Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.
From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.
For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/
Job Summary
As IT Supervisor, you will be responsible for overseeing the maintenance and effective use of all systems and technology resources at the location.
Detailed Responsibilities
Assisting with the performance of all IT based applications and systems at the location
Conducting proactive maintenance of systems and IT infrastructure at the location
Consistently follow IT service priorities to ensure the best support and communication to their locations, regional support teams and the Home Office
Support global or major events (USTA, golf, Superbowl, All-Star Game, etc.) as requested
Provide systems support
Manage location system issue logs
Participates in regularly scheduled calls with Home Office personnel and vendors to review outstanding issues
Communicate progress to relevant location, regional, and Home Office personnel as needed
Maintain inventory counts of all field-based systems by location and service offering within their respective region
Ensure systems and servers are properly patched, on a consistent version of software, and running in a stable environment throughout their region due on a quarterly basis
Assist in the execution of system installations and upgrades
Understand and execute technical priorities, standards and procedures for existing and future systems as directed
Develop hands-on, in-depth knowledge of products and maintain technical and operational analysis of strengths and weaknesses
Provide technical support and act as an escalation point for local IT support (local IT managers, or hourly IT supervisors/technicians)
Other tasks as assigned
Skills and Experience
BS/MS in Computer Science or related field preferred; or equivalent combination of education and experience, equivalent skill
Minimum of 1 year experience supporting POS systems in the restaurant/hospitality business is preferred
Core skills such as network, database, and scripting
Demonstrated strong leadership skills
Excellent written and verbal communication skills
Able to work independently without close supervision
Able to analyze issues and problems and know and follow escalation plan
Well organized, able to handle multiple tasks at the same time
Experience with cloud-based POS (Appetize, Bypass, VenueNext) is preferred
Experience with PCI compliance is preferred
Apply to Levy today!
Levy is a member of Compass Group USA
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Associates of Levy are offered many fantastic benefits.
Instapay (early access to your wages) and high interest savings both through the EVEN app
Associate Shopping Program
Health and Wellness Program
Discount Marketplace
Employee Assistance Program
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf) for paid time off benefits information.