Shire Jobs

Responsibilities:

We are seeking an individual with experience in customer-focused roles. The customer service representative will work directly with customers to fulfill orders, resolve issues, and attend to related needs.

The goal of this position is to deliver a superior level of service that exceeds customer expectations. To be a successful customer service representative, candidates should be detail-oriented, organized, and possess strong interpersonal and communication skills. We offer competitive wages and a comprehensive benefits package.

Specific Job Functions:

• Engage in extensive problem-solving, order processing, and routine maintenance of customer accounts.

• Adhere to company protocols, policies, and objectives while seeking opportunities to enhance departmental efficiency.

• Provide proactive sales support by developing strong relationships with assigned customer accounts.

• Respond to customer inquiries via telephone.

• Schedule service and delivery orders and coordinate schedules with the service/operations team.

• Process billing for service, delivery, and new installation orders.

• Make outbound calls to current customers to schedule additional services or offer maintenance plans.

• Escalate unresolved customer complaints to designated departments for further investigation.

• Follow all safety regulations and established company policies.

• Complete any other assigned responsibilities.

Job Requirements:

• High school diploma or GED.

• Minimum of two years of customer service experience preferred.

• Proper phone etiquette.

• Strong time management and project management skills.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Excellent communication skills, both written and verbal.

Competencies:

To perform this job successfully, individuals should demonstrate the following competencies:

• Resourcefulness

• Customer Focus

• Team Player

• Adaptability

• Integrity

• Detail-Oriented

• Communication Skills

• Accountability

• Organization

  About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.