Job Information
Robert Half Administrative / Patient Services Coordinator I in Newington, Connecticut
Description We are offering a long term contract employment opportunity for an Administrative/Patient Services Coordinator I in New Britain, Connecticut. This role is pivotal in a medical setting, where you will be tasked with maintaining customer service quality, handling patient applications, and managing communication channels.
Responsibilities:
• Efficiently process patient applications, ensuring all information is accurate and up-to-date.
• Oversee the maintenance of precise patient records to facilitate seamless services.
• Handle high volume patient inquiries, providing prompt and empathetic responses.
• Utilize Epic Software to communicate with colleagues, ensuring smooth internal operations.
• Work in a fast-paced call center environment, managing operations and ensuring patient satisfaction.
• Monitor patient accounts proactively and take necessary actions when needed.
• Provide top-tier customer service, fostering a positive environment for all patients.
• Handle financial notes relating to patient accounts, ensuring accuracy and transparency.
• Utilize knowledge of medical coverage policies to assist patients with their queries and concerns.
• Maintain a high level of etiquette in all interactions, ensuring all patients feel valued and heard. Requirements • Demonstrated experience in customer service, preferably in a healthcare setting
• Proficiency in using Epic Software for managing patient records and other administrative tasks
• Familiarity with medical coverage policies and procedures
• Ability to handle financial notes and related paperwork with accuracy and attention to detail
• Experience in call center operations, including managing high volume inbound and outbound calls
• Excellent communication and interpersonal skills to interact with patients and healthcare professionals
• Ability to maintain patient confidentiality and adhere to HIPAA regulations
• Strong organization and multitasking skills to manage various administrative tasks concurrently
• Basic computer skills including proficiency in MS Office Suite
• High school diploma or equivalent required, higher education in a relevant field is a plus.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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