Job Information
Sallie Mae Senior UX Designer in Newton, Massachusetts
When you join Sallie Mae, you become a champion for all students.
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.
We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
Are you a BOLD seasoned creative thinker who loves to be on the cutting edge, thinking BIG, solving problems though innovative technology solutions?
Are you passionate about customer strategy, digital design, marketing, and platform development?
We're seeking a motivated design enthusiast who wants to contribute to a growing UX practice in an ever-evolving user-centered digital environment. You’ll need to be a fast learner, forever curious, love a challenge and be results oriented.
The Sr. UX Designer role plays an essential role in the strategy, conception and the design of ideas, products and services. Your work is grounded in research insights and activities such as competitive analysis, heuristic reviews and usability testing. You are responsible for creating user-centered experiences to support consumer-facing digital touch points (including but not limited to online, mobile, tablet, apps, and experiences/solutions) .
Through a deep understanding of user-centered design principles and digital best practices, this role will effectively communicate solutions to both technical and non-technical audiences. As part of a cross-discipline team, the Sr. UX Designer role will provide a voice for customers within the Sallie Mae team.
Work you'll do
The Sr. UX Designer will support front-end design of modernized screens for authenticated and non-authenticated user website experience. You will work as part of cross-functional team of studio/UX, visual design, copy/content and developers. Interested in participating in workshops and user testing groups. Developing concepts supported by research, A/B testing, then producing quality wireframes, prototypes, user flows and annotations with high attention to detail.
Customer-centric solutions for digital experiences
Using research to find the opportunities to improve customer/consumer experience
Able to complete baseline testing, heuristic evaluations, industry competitive analysis, voice of consumer (VOC) deep dives, design sprints, etc.
Ability to support stakeholder interviews, deep dive analytics, participate in business walkthroughs, etc.
Through an iterative process of designing and gaining feedback (from customers, developers, and stakeholders), creates design artifacts (sketches, wireframes, user flows, prototypes, final design [components and/or templates] etc) that serve the goal of communicating with your team members.
Visual design chops are a must, as they help convey the overall UX experience
Internal Team Standards & Processes
Contributes to internal team standards and processes: design system/library, prototyping toolkits, templates, process development, team metrics
Advocates for the customer experience within a multi-functional team, including development, product owners and business stakeholders. Communicates regularly with external partners, creative teams, and leadership.
The team
We are a multidisciplinary group who enjoy working together. We break down and solve problems by applying art & innovation to strategic insights. Bringing to life beautiful ideas that build lasting emotional connections people.
Sallie Mae is proud to help students aspiring to create the life they imagine—whether that means helping them make college happen, or other endeavors they pursue to invest in their future. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills—you’re in the right place. We design for impact to create, design and deploy digital products that increase adoption and drive measurable results.
Qualifications
Required:
Bachelor's degree required or equivalent work experience
5+ years of experience in user experience design, interaction design, UI design, and/or digital design.
A passion for visual design and managing/growing library systems within figma.
Portfolio full of beautiful, usable things on all kinds of devices
Excellent written, presentation and verbal communication skills.
Strong collaborative and people skills – across discipline, role, department, and leadership level.
Growth mindset – broaden ones understanding (tools, usability, Agile, Customer Experience, related development skills, content strategy, eCommerce, Omni channel Retail, etc.).
Self-starter who takes full ownership of their work, all the way through the process.
Delivers work on time with a high attention to detail.
Extremely Proficient in Figma and Adobe Creative Suite, etc
Experience understanding/annotating complex interactions
Strong foundation of design sensibilities and designing forAccessibility Standards
Ability to mentor Interns on process, growth and development
Unafraid to try new things and learn along the way
How you'll grow
At Sallie Mae, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career
What you’ll get at Sallie Mae
Competitive base salaries
Bonus incentives
Generous PTO, Floating Holidays and 12 Federal Holidays observed
Support for financial-well-being and retirement 401k with employer match
Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
Employer paid short-term/long-term disability and basic life insurance
Flexible hybrid working arrangements.
Paid parental leave and adoption reimbursement programs
Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
Tuition Reimbursement and Family Scholarship Programs
Career development and training opportunities
The Americans with Disabilities Act
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
Feeling your best helps you do your best:
Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).
Competitive base salaries
Bonus incentives
Generous PTO, Floating Holidays and 12 Federal Holidays observed
Support for financial-well-being and retirement 401k with employer match
Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
Employer paid short-term/long-term disability and basic life insurance
Flexible hybrid working arrangements.
Paid parental leave and adoption reimbursement programs
Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
Tuition Reimbursement and Family Scholarship Programs
Career development and training opportunities
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (https://salliemae.com/legal/pay-transparency-policy/) to view the U.S. Pay Transparency Policy, here (https://mandatoryview.com/productview) for federal job applicant notices, and here (https://acrobat.adobe.com/link/review?uri=urn%3Aaaid%3Ascds%3AUS%3A5637b18d-10f3-4877-a3fe-481683f1eb1c) to view the California Employee Privacy Notice.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click https://https/www.eeoc.gov/employees-job-applicants. https://https/www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf. Click https://https/www.salliemae.com/legal/pay-transparency-policy/ to view the U.S. Pay Transparency Policy.