Job Information
Newtown Savings Bank Teller - Church Hill (Newtown) in Newtown, Connecticut
Location: Newtown, CT
Are you curious about a career in Banking? Do you have experience with customer service and sales? Newtown Savings Bank is seeking a positive, high energy individual for the role of Teller at our Church Hill (Newtown) branch. The position works with Branch Management to implement and carry out Bank policy, procedures, and goals with respect to the overall operation of the branch. Proactively generate leads for all banking relationships. Cover other branches as directed.
The typical hours for this 37.5-hour/week position are Monday 8:30am-5:00pm, Tuesday-Wednesday 8:30am-4:00pm, Thursday 8:30am-5:30pm, Friday 8:30am-6:00pm and Saturdays from 9:00am-12:00pm.
If you are interested in becoming part of an elite team of banking professionals, we want to talk to you!
PRIMARY RESPONSIBILITIES
Provide prompt and courteous service to all external and internal customers. Courteously resolve customer complaints or properly refer them to Management as needed. Use courteous telephone etiquette when answering, transferring, and calling customers. Be proactive in the greeting of lobby customers to provide excellent customer service. Create welcoming customer friendly environment.
Proactively offer solutions and be willing to solicit new business from customers and potential customers by uncovering needs, identifying solutions, and making the appropriate recommendations. Promote the complete line of deposit products and related services to customers in an effort to reach defined goals and enhance profitability. Accurately respond to customer inquiries and identify new sales opportunities. Refer customers to the appropriate sales representative, Commercial Lending, Mortgage and Newtown Investment Solutions as appropriate.
Perform daily customer transactions within authority limits. Process all customer transactions in accordance with Bank policy and procedure; receive supervisor approval for those outside authority level.
Perform basic customer maintenances such as address changes, check ordering, and other customer and account information changes.
Assist Branch Management with certain administrative duties as required including, but not limited to ATM balancing, night drop processing, branch balancing, and other daily branch operations as needed.
Adhere to weekly staff schedule. Support Branch Management in creating and maintaining an environment where employees feel engaged, supported and valued.
Maintain knowledge and follow all CIP, BSA, AML and OFAC requirements, as set forth in the Bank’s policies, procedures and programs. Complete all compliance requirements by scheduled deadlines.
Support the Bank’s Mission Statement, Vision Statement and demonstrate the Bank’s core values.
Meet the Bank’s volunteer specifications and be involved in community activities as necessary.
POSITION REQUIREMENTS
High School diploma or equivalent.
Customer service experience preferred
Sales experience preferred
Communication Skills
Must be able to communicate effectively while interacting with internal and external customers in person, on the telephone or in writing. Strong customer service skills required. Must be able to speak in small groups or one on one. Proficient in routine letters and customer correspondence.
Problem Solving Skills
Ability to apply common sense understanding to carry out functions furnished in written form or oral form. Ability to perform a variety of duties without loss of efficiency or composure. Ability to multi-task as well as to perform repetitive work according to set procedures and meet deadlines. Ability to perform well under pressure.
Other Skills
Be task oriented, organized and work well in team environment. Must have the ability to listen well and follow instructions, as well as to receive guidance and supervision, and follow work rules and procedures.
Attendance
Required to work weekends and may be required to work extended hours and regular, reliable attendance is critical.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Full time employees also receive a complete benefit package including a generous 401(k), medical benefits, paid time off, and short- and long-term disability programs.
Newtown Savings Bank is an equal opportunity and affirmative action employer regardless of race, gender, disability status, protected veteran status. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, marital status, national origin/ancestry, sexual orientation, gender identity, disability status, protected veteran status, or any other legally protected status.