Job Information
Tioga Downs Casino Resort Restaurant Host/ Hostess in Nichols, New York
Are you a people person ? Tioga Downs has the right position for you!
Benefits Include:
Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)
Generous 401K plan - 100% Vested from the beginning!
Medical, Dental, Vision and Life Insurance available for Full-Time Employees
Paid Time Off, Sick Time and Holiday Pay
Tuition Reimbursement for eligible employees
Discounts available for Hotel, Restaurants, Spa Services, and more
Job Description summary:
Responsible for providing Guests with a delightful dining experience from the initial reception until the final good-bye in accordance with the Company’s high standards of Guest Service. Greet and seat guests based on seating plan.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Provide excellent guest service to both internal and external guests.
Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
Responsible for initial cordial reception to the Guests upon arrival and the prompt courteous escort to a dining table.
Verifies reservations, if required, before seating Guests.
May initially handle guest complaints and notify Supervisor to resolve them quickly and courteously.
Assists in maintaining standards of health, safety, and sanitation.
Participates as a team member with, Food Servers, Bus Persons, Cooks, Supervisors and any pertinent Company Associates in producing a smoothly and efficiently run operation that meets the highest standards of Guest Service.
All other duties as assigned.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High School Diploma or GED required. Ability to quickly and accurately confirm and/or input guest reservation into the system.
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos.
REASONING ABILITY:
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear.
The Associate must frequently lift and/or move up to 5 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.