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Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

About the Company 

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG 

About the Team 

The Enterprise Technology Delivery Services team, part of the Engineering, Product, Innovation and Cloud (EPIC) Digital organization, is responsible for serving a portfolio of value streams that deliver services and capabilities for our internal customers. Our team provides a full range of technical program and project management services focusing on accelerating the delivery of business value, while driving innovation, continuous improvement and customer satisfaction.

About the Role  

We are seeking a highly motivated Sr Technical Program Manager to join our team. In this role, you will have the opportunity to be part of our dynamic team. Leveraging your strong communication skills, technical expertise, and leadership abilities, you will collaborate with / and drive cross-functional teams to the delivery of product releases and other projects and programs, while also fostering a culture of excellence and collaboration.

Responsibilities 

• Value Stream Management: Driving the value stream in delivering in collaboration with other Value Stream leads, including Technical Program Managers and Program Leads. Participate in value stream events, process improvement initiatives, and optimization efforts to enhance delivery efficiency and customer satisfaction.

• Project & Program Management: Drive the definition and execution of project & program activities, including scope definition, planning, scheduling, tracking, risk management and reporting. Drive and Leverage cross-functional teams through strong communication and negotiation skills, effectively collaborating with stakeholders to for consensus and alignment on objectives, scope, and deliverables, and consistently advocating for the best interests of the organization while maintaining positive relationships

• Technical Acumen: Apply your experience with software development processes to guide project planning and execution, ensuring adherence to best practices and standards.

• Reporting & Management: Develop, Maintain and review project metrics and documentation, including flow metrics, backlogs, project plans, meeting minutes, action items, and other artifacts as needed. Be ready to provide regular updates on overall progress, milestones, and key metrics to stakeholders as aligned with Agile principles.

• Stakeholder Communication: Collaborate with internal and external stakeholders, including product managers, engineering teams, QA, and customer support, to facilitate communication and ensure clarity of expectations.

• Problem Solving: Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them.

• Process Improvement: Contribute ideas and suggestions for process improvements and optimization initiatives. Actively participate in retrospectives and lessons learned sessions to identify areas for enhancement and implement best practices.

• Timely Delivery with Quality: Managing cross-team dependencies and ensuring that deliverables meet quality standards and align with committed timelines.

• Outcome Based Thinking: Foster an outcome-based strategy and culture by demonstrating strong leadership skills, promoting a culture of collaboration, accountability, and continuous improvement, and championing best practices in program management and execution.

• Service Ownership: Embrace all facets of program initiatives and take ownership from inception to completion.

Basic Qualifications  

• Bachelor’s degree in Computer Science, Engineering, or a related field

• 5 to 8 years’ experience as a Technical Program Manager or similar role, with a track record of successfully delivering complex software projects.

• Flexibility to adapt work schedule to work across multiple timezones as needed

• Strong analytical and problem-solving skills, with the ability to understand complex technical issues and translate them into actionable plans.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build positive working relationships.

• Cross-functional team experience and strong business acumen

• Organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.

• Good understanding of Agile practices, including SAFe, Scrum, LPM, and DevOps.

• Able to perform in a hybrid-office role, requiring three or more days per week in the office 

• Technical and business familiarities with financial systems (D365), CRM (Salesforce), enterprise data warehouse (Azure Data Lake) or infrastructure projects.

• Assess project velocity and keep project on track with an excellent communication cadence

• Experience creating project plans and reporting status to leadership

Preferred Qualifications 

• Master’s degree in Computer Science, Engineering, or a related field

• Experience with large-scale SaaS-based environments.

• Ability to leverage a customer-centric lens to represent the customer's needs and preferences, where applicable 

• Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes.  

• Having a continuous learning approach, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback  

• Experience with JIRA, PowerBI and DevOps

• Preferred certifications include: PMP, PgMP, PMI-ACP, CSM, LPM

• Agile coaching experience a plus.

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.     

Disability Accommodation 

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.