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Critical Time Intervention - Case Manager III

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Critical Time Intervention - Case Manager III

Salary

$46,589.00 - $76,023.00 Annually

Location

VA 23513, VA

Job Type

Special Project w/Retirement

Job Number

12434

Department

Community Services Board

Opening Date

09/13/2024

Closing Date

9/23/2024 11:59 PM Eastern

• Description

• Benefits

• Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) is the primary provider of public mental health, substance abuse, and intellectual disability services for the City of Norfolk. A continuum of services spans from outreach and prevention through intensive psychiatric care, provided by highly clinically oriented service professionals with expertise in these service areas.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the persons we serve.

The NCSB is seeking a Case Manager III in their Housing and Homeless Services division who will be responsible for the following duties:

• Provide time-limited wraparound services to persons experiencing homelessness/hospitalization with behavioral health disorders as they transition into housing.

• Complete housing, treatment, and service plans that are consumer-directed.

• Work to activate the services needed for and preferred by the individual to provide behavioral health services and treatment; medical care; benefits access; employment or vocational services; and housing acquisition.

• Link clients to services and supports in the community while facilitating the client's transition out of Critical Time Intervention (CTI) services and into mainstream supports.

• Service connections cover the City of Norfolk including working with providers in those communities to connect persons to care.

• Completes billable case management services to those eligible.

Department Hiring Salary Range: $46,589 - $53,577

Essential Functions

Essential functions include but are not limited to:

• Active outreach to engage persons identified by hospital discharge planners, outreach workers, and other referral sources who qualify for the State funded Permanent Supportive Housing Program, follow-up for effective engagement, and follow-through with making connections to services, resources, treatment, and housing.

• Provide time-limited, wraparounds support and services beginning at the time of hospitalization/homelessness and lasting approximately nine months while working to link clients to mainstream supports in the community.

• Keep and submit accurate documentation of activities, including the collection and documentation of required information.

• Provide activities to overcome access barriers to services, resources, and housing.

• Assist with the development of applications for benefits and housing programs.

• Provide services in a person-centered environment, utilizing best practices and methods as directed by the CTI framework.

• Work in the field and in the office, plus providing services in community settings such as shelters, streets, public spaces, treatment programs, and benefits offices. Provides follow-along services to persons once housed to effectively transition them to those providing ongoing supports.

• Provide development of services planning that addresses treatment, medical, shelter, benefits, and housing planning based on the person's needs and preferences. Work effectively with rest of team to ensure ongoing work with consumer on the plan.

Education/Experience

Bachelor's degree in a human services field.

Two years experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.

Preferred Experience

• Two years of experience in human services, preferably with persons experiencing homelessness and behavioral health disorders.

• Prefer direct experience assisting persons in gaining housing.

Additional Information & Requirements

• Valid Driver's License may be required depending on assignment.

• Certification in basic first aid and CPR, depending on area of assignment.

• QMHP - A preferred.

• Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for new hires.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

  If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

  If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

  NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

  02

  Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee

• Yes - I am a previous City of Norfolk Employee

• No - I am not a previous or current City of Norfolk employee

  03

  If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

  04

  Please select the highest level of education you have completed.

• High School Diploma/GED

• Associate's Degree

• Bachelor's Degree

• Master's Degree or higher

  05

  How many years of Case Management/Housing Stabilization/Skill Building experience do you have?

• No experience

• Less than 2 years of experience

• 2-3 years of experience

• 4-5 years of experience

• 5 or more years of experience

  06

  Please describe your Case Management/Housing Stabilization/Skill Building experience.

  07

  How many years of experience do you have working with the unhoused population?

• No experience

• Less than 2 years of experience

• 2-3 years of experience

• 4-5 years of experience

• 5 or more years of experience

  08

  Please describe your experience with the unhoused population.

  09

  Do you have a valid driver's license?

• Yes

• No

  10

  Please provide the name, email address, and phone number of your current or most recent supervisor

  11

  Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

  12

  Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran

• I am a Veteran

• I am a Disabled Veteran

  Required Question

Agency

City of Norfolk

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