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Family Services Supervisor (CPS)

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Family Services Supervisor (CPS)

Salary

$59,393.00 - $98,237.00 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Job Number

12470

Department

Human Services

Division

Division of Social Services

Opening Date

09/17/2024

Closing Date

9/27/2024 11:59 PM Eastern

• Description

• Benefits

• Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens. These services are crucial in supporting the wellbeing of the community and ensuring that all citizens have access to the resources they need. NDHS is committed to providing such comprehensive support to its citizens.

The Department of Human Services is seeking a Family Services Supervisor for the Child Protection Services (CPS) unit. The successful candidate will plan, monitor, evaluate and supervise the daily activities of Family Services staff and oversee the Child Protective Services/Family Support unit. The successful candidate plans, monitors, evaluate, and supervise the daily activities of social work staff. Participates in the development of program guidelines and monitors service delivery. This employee plans, monitors, evaluates, and supervises the daily activities of social work staff, participates in the development of program guidelines and monitors service delivery.

Departmental Hiring Salary Range: $59,393- $68,301

Essential Functions

• Supervises the daily work of personnel by planning, evaluating, and supervising daily activities and progress, providing consultation and training new personnel assigned to the unit.

• Monitors service delivery by ensuring case and personnel compliance and progress and reviewing court plans.

• Participates in the development of program guidelines by serving on various committees and teams and developing, implementing and monitoring programs.

• Assigns casework to staff and monitors case activities by reviewing referrals, scanning databases for relevant data, maintaining records of case management, reviewing progress, discussing case activities and preparing written summaries of the case content.

• Establishes training sessions by preparing training materials, programs, modules and aides, researching, studying and interpreting various concepts.

• Performs related duties by providing information and referrals, reviewing and editing reports and representing the program at meetings and functions.

• Assist in recruiting, hiring and retaining qualified staff members,

• As a member of the CPS leadership team takes part in regional and state meetings,

• Completes special assignments often under short time frames,

• Assist agency in reviewing performance of key child welfare client outcomes to include child safety outcomes, permanency outcomes, and child and family well-being,

• Conducts quarterly, semi-annual and annual employee performance reviews,

• Establishes relationships with internal and external stakeholders to achieve program goals and improve the lives of children and families,

• Requires the ability to work collaboratively with community-based agencies

• Supervise referrals of suspected child abuse/neglect and/or case management of service cases

• Conducts field visits to schools, homes, hospitals, and various community settings.

• Must have the ability to be part of a multi-disciplinary team believing that the best solutions come from the families themselves.

• Takes part in family team meetings to assure family empowerment, family involvement and ownership in the service planning process working through to solutions.

• Formulates a variety of court documents,

• Appears in court to advise, recommend, and testify concerning cases,

• Requires knowledge of social work principals and ethics with particular attention to respect and appreciation for family competencies.

• Maintains case files and prepares reports as required including OASIS and other local software programs.

• Requires the ability to work collaboratively with community-based agencies, police department and health care providers and court personnel so that the team works as one in the best interest of the family’s needs and wants.

• Provides crisis intervention when necessary.

Education/Experience

• Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field and minimum of two years of appropriate and related experience in a Human Services area. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.

• Four (4) years experience in Social Work / Human Services.

• Supervisory experience or work experience in a leadership role.

• Valid Driver's License may be required depending on assignment.

Signing Bonus: This position is eligible for a one-time $5,000 signing bonus. .

Additional Information & Requirements

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

  If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

  If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

  NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

  02

  Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

• Yes

• No

  03

  Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee

• Yes - I am a previous City of Norfolk Employee

• No - I am not a previous or current City of Norfolk employee

  04

  If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

  05

  Please select the highest level of education you have completed.

• Less than High School Diploma/GED

• High School Diploma/GED

• Some College (6 months or more)

• Vocational/Technical Degree

• Associate's Degree

• Bachelor's Degree

• Master's Degree or higher

  06

  Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran

• I am a Veteran

• I am a Disabled Veteran

  07

  Do you have a valid driver's license?

• Yes

• No

  08

  Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

  09

  Please provide the name, email address, and phone number of your current or most recent supervisor

  10

  A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration. A criminal background check is conducted on all new hires. Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired. The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration. Have you ever been convicted of a felony or a misdemeanor?

• I have been convicted of a felony

• I have been convicted of a misdemeanor

• I have been convicted of a felony and a misdemeanor

• I have not been convicted of a felony or a misdemeanor

  11

  If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction. This excludes minor traffic violations such as speeding tickets.

  12

  Do you have a Bachelor's Degree or higher?

• Yes

• No

  13

  If you answered "yes" to the previous question, is your degree in Human Services?

• Yes

• No

• N/A, I did not answer yes to the previous question

  14

  How many years of experience do you have in Child Protective Services?

• No experience

• 1-2 years

• 2-3 years

• 3-4 years

• 4+ years

  15

  Do you have case management experience?

• Yes

• No

  16

  What leadership style describes you best and why?

  17

  Describe your experience supervising a group of subordinates in a team environment. Please include the number of team members that were/are under your supervision.

  Required Question

Agency

City of Norfolk

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