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EVMS Medical Receptionist in Norfolk, Virginia

Responsible for answering the telephone, scanning pertinent patient data into the electronic medical record, checking patients in and out, verifying patient insurance and referrals, scheduling appointments and working/maintaining task list in the electronic medical records system. Patient confidentiality must be maintained at all times.

Primary role will be to answers incoming calls and handles by transferring, entering a message in the EHR or paging doctors when appropriate Greet and arrive patients in a courteous and timely manner.

Checks-in and checks-out patients, obtains referrals when appropriate, schedules outside appointments with specialists when requested and handles hospital consults.

Registers existing and new patients, verifies demographics and insurance, determines insurance copays, and collects money and copays to send to the Medical Group, post all payments collected into IDX.

Responsible for retrieving the phones from the answering service at the beginning of each day and transferring phone lines to the answering service at the end of each day. After transferring calls to the answering, call the number to verify that everything went through correctly

Schedule/reschedule clinic and ancillary testing appointments.

Responsible for working/maintaining task list in the electronic medical record and assist with reports as needed.

Checks the electronic medical record for referrals and authorization prior to visit or upon patient arrival. Makes sure all information/ paperwork in scanned into the patients chart.

All other duties as assigned related to front office and administrative duties.

This position will be available to report to any location

Gives directions to patients and visitors.

Maintains order in reception room

One (1) year office/clerical experience required. Experience working in a medical office is preferred. Previous front desk customer service experience will be considered.


Position Number: 6660202

Department: Infectious Diseases

Grade: 9

External Company Name: Eastern Virginia Medical School

External Company URL:

Street: 855 West Brambleton Avenue