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Job Description

As an advocate for their customers, the CSM has an in depth understanding of their clients and what they wish to achieve through their engagement with the CEGBU. They use this knowledge to design, build and execute plans to improve adoption, engagement and growth. Whilst not being the technical expert they understand the products, know their value propositions and the niche that they fill in the market. The CSM collaborates with cross-functional teams such as pre-sales, professional services, product and support in order to secure successful customer outcomes.

Career Level - IC3

Responsibilities

What you’ll do:

Develop and grow relationships to ensure adoption, expansion & retention

Establish yourself as a trusted advisor by having an in depth understanding of your client’s business and how the CEGBU products can help assist with business problems

Be in regular contact with the customer ensuring that they are tracking to their goals, that they are aware of new releases and the benefits that these will bring to their business

Proactively identify and mitigate risks that may impact a positive relationship and/or renewal

Regularly report on customer health and actions proposed and/or taken to positively increase customer health

Keep up to date with product releases updating your understanding of product value propositions across suite of products.

Participate in the team bringing your unique perspectives to the table helping the team to continuously improve

Advocate for your clients driving towards win-win solutions

Display a client mindset, and knowledge of Oracle enabling you to pull in the right people in at the right times.

Work is expected to be a mix of remote and in person

About You:

Passionate about building relationships and growing a network of contacts

3+ years customer relationship experience (SaaS experience is preferred)

An adaptable self-starter who takes initiative

Exceptional organisational, presentation, and communication skills, both verbal and written

Positive attitude & enjoys celebrating customer and team success

Collaborative, ability to work with multiple departments/roles

#LI-DNI

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer