Job Information
YOUR EMPLOYMENT SOLUTIONS Customer Care Manager in NORTH SALT LAKE, Utah
CUSTOMER CARE MANAGER WAGE: $45,000 - $70,000/yr
Immediate CUSTOMER CARE MANAGER openings available now. Start as soon as 3-5 business days!!
Your Employment Solutions (YES), an award-winning leader in the Utah jobs market, is currently hiring a CUSTOMER CARE MANAGER for a concrete repair company in West Jordan, Utah.
REASONS YOU'LL LOVE WORKING FOR YES!
We care about you and work hard to match you to the right job! One that fits your skills and needs! We're a 5X winner of Best Places to Work and 4X winner of Utah's Best of State staffing agency!
WHY YOU WANT THIS JOB: If you're looking for a CAREER and not just JOB, look no further. This is the Company for you. They value their employees and strive to make it a great place to work.
CUSTOMER CARE MANAGER JOB DESCRIPTION: This CUSTOMER CARE MANAGER role will be overseeing a scheduling team that is handling both inbound and outbound calls from customer and team members in the field. You will lead and develop a team of customer care specialists, monitor staff engagement, ensuring that employees are engaged and fulfilled. This role also oversees pending leads, sales and service appointment scheduling, production installation scheduling of new and existing customers, and ensures our customers have a remarkable experience with our company
CUSTOMER CARE MANAGER JOB DUTIES:
- Lead and develop a team of customer care specialists
- Monitor staff engagement, ensuring that employees are engaged and fulfilled
- Oversee pending leads, sales and service appointment scheduling, and production installation scheduling of new and existing customers
- Ensure our customers have a remarkable experience with our company
CUSTOMER CARE MANAGER JOBREQUIREMENTS:
- 2 year of call center or customer service management experience (preferred)
- Proven ability to motivate, guide, and direct a team to reach and exceed business goals
- Strong verbal and written communication skills
- Proficient computer skills
CUSTOMER CARE MANAGER WAGE: $45,000 - $70,000/yr. This depends on your level of experience.
CUSTOMER CARE MANAGER SHIFTS: 8:00 am -- 5:00 pm | Monday -- Friday -- Flexibility with shift is required and may extend the hours and days worked.
CUSTOMER CARE MANAGER BENEFITS:
- Competitive Wage
- Great Work/Life Balance
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
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