Job Information
Marriott Front Office Manager - Franchised in Northglenn, Colorado
Job Number 24053569
Job Category Rooms & Guest Services Operations
Location Delta Hotels Denver Thornton, 10 East 120th Avenue, Northglenn, Colorado, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Colorado Hospitality Services, Inc.. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
JOB SUMMARY
Delta by Marriott Thornton is seeking a dynamic and experienced PM Front Office Supervisor to join our team. As the PM Front Office Manager, you will be responsible for overseeing the smooth operations of the front office during the evening hours. This role requires excellent leadership skills, exceptional customer service abilities, and a proven track record in maintaining Marriott quality assurance (QA) standards and ensuring Guest Satisfaction Scores (GSS) remain high.
Responsibilities :
Supervise the front office team during the evening shift.
Ensure all guest interactions are handled professionally and efficiently, resolving any issues or complaints promptly.
Oversee check-in and check-out procedures, ensuring accuracy and adherence to Marriott standards.
Monitor and maintain Marriott QA standards throughout the property.
Implement strategies to continuously improve GSS scores.
Train, mentor, and motivate front office staff to deliver exceptional service.
Coordinate with other departments to ensure smooth operations and guest satisfaction.
Handle cash and credit card transactions accurately and securely.
Prepare reports and maintain records related to front office operations.
Assist with scheduling and performance evaluations for front office staff.
Requirements
At least 3 years of Marriott experience huge plus.
Experience with Lightspeed and One Yield is a huge plus.
Exceptional leadership and communication skills.
Strong problem-solving abilities and a customer-focused mindset.
Ability to work effectively in a fast-paced environment.
Proficiency in hotel management software and Microsoft Office Suite.
Flexibility to work evenings, weekends, and holidays as needed.
High school diploma or equivalent; Bachelor's degree preferred.
Benefits
Colorado Hospitality Services is committed to fostering a supportive and rewarding work environment. As part of our dedication to our team members, we offer a comprehensive benefits package, including:
Health, Dental, and Vision Insurance Options: Choose from a range of healthcare plans to meet your individual needs, ensuring you and your family have access to quality medical, dental, and vision care.
401k Matching: Secure your financial future with our 401k matching program. We believe in supporting your long-term financial goals and helping you plan for retirement.
Paid Time Off (PTO) Plan from Day One: We understand the importance of work-life balance. Enjoy the flexibility of our PTO plan from your first day, allowing you to recharge and spend quality time with loved ones.
Quarterly Performance Bonus Plan: Recognizing and rewarding your hard work is essential to us. Our quarterly performance bonus plan acknowledges your contributions to the success of our hotel.
Daily Bonuses for Guest Mentions and Sellouts: Your commitment to providing exceptional guest experiences is valuable to us. Enjoy daily bonuses for positive guest mentions and contributing to sellouts.
Discounts at Owned Restaurants: Indulge in culinary delights at our owned restaurants with exclusive discounts for our team members.
Discounts at Marriott, Hilton, Choice, and Wyndham Hotels: Take advantage of discounted rates when staying at Marriott, Hilton, Choice, and Wyndham hotels, allowing you to explore and experience exceptional hospitality worldwide.
Salary Range:
- Hourly Wage: $23 to $26 (based on level of experience)
Target Application Deadline : 5/5/2024
This company is an equal opportunity employer.
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