Job Information
TEKsystems Desktop Engineer in Norwood, Massachusetts
Description:
We are seeking a highly skilled Desktop Engineer, Ender User Experience, to join the team. The successful candidate will be responsible for designing, implementing, and maintaining our desktop infrastructure to ensure optimal performance and user experience. The Desktop Engineer will work closely with our IT team to provide technical support and resolve complex issues related to desktop hardware, software, and peripherals. The ideal candidate will have a strong technical bckground , excellent communication skills, and the ability to work independently and as part of a team.
• Implement, maintain, and administer end user compute devices and related computing environments including systems software, applications software, hardware, and configurations
• Set up, configure, troubleshoot, and maintain end user devices (laptops, mobile phones etc.)
• Use innovative methods and technologies to identify and solve problems related to performance, reliability, and availability of systems
• Duties will include troubleshooting and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, Apple iOS devices support, imaging, data wiping, asset control, and detailed ticket documentation.
• Perform new hire deployments, PC refresh deployments, phones, and A/V meeting support
• Provide a positive customer experience when working with end users
• Additional duties as assigned
Skills:
Desktop, Windows 10, Support, Troubleshooting, Active directory, Desktop engineering, Customer service, Office 365, Intune
Top Skills Details:
Desktop,Windows 10,Support,Troubleshooting,Active directory,Desktop engineering,Customer service,Office 365,Intune
Additional Skills & Qualifications:
• 3+ years of experience directly related to Bio/Pharma preferred
• Excellent Windows and Microsoft Office Suite trouble shooting skills, as well as hardware trouble shooting skills
• Service Now ticket system experience a PLUS
• Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills
• Ability to work with all levels of staff within and outside of IT and outside the organization
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
• Strategic, but also pragmatic, detail-oriented with a willingness to be hands-on
• Strong written and verbal communication skills
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.