Shire Jobs

JOB OVERVIE

W:The purpose of this position is to assist with the installation and repair of network equipment, computers, servers, printers, and other peripherals; and to assist in supporting and maintaining the Departments Computer-Aided Dispatch System, Automatic Vehicle Locator/Mobile Data System, and other 911 and Emergency Communications software suites/platforms. The work is under the supervision of the System Engineer II.

RESPONSIBILITIES:

• Creates, maintains, and manages security permissions for current and new user privileges across all systems.

• Assists with network maintenance, troubleshooting, and cable management.

• Supports and maintains department reporting systems.

• Assists with the installation of new software, software upgrades, and patches.

• Provides training and technical guidance to other department personnel as required.Interfaces with app analyst, engineers, and end users to ensure data integrity and project requirements.

• Maintains project progress reports and works to ensure project task and activity schedules are met.

• Provides end user training and documentation as required.

• Stays abreast of advancements and developments in Information Technology.

• Maintains knowledge of emergency communication procedures and techniques and county geography.

• Participate in On-Call rotation with team members to ensure 24/7 support of the technology needs of the department and supported outside agencies concerning, CAM, mobile, RMS, etc.

• Assists in other duties as assigned.

  REQUIREMENTS:

  • Education
    • Associate degree in computer science, information technology, or a combination of education, training, and experience that provides equivalent knowledge, skills, and abilities may be considered.
  • Certifications
    • Relevant certifications (CompTIA A+, Network +, Security +, etc.) or a combination of education, training, and experience that provides equivalent knowledge, skills, and abilities may be considered.
  • Job Experience
    • Minimum of two years of experience in the Information Technology field.
  • Knowledge, skills, and abilities
    • Excellent time-management skills.
    • Thorough knowledge and experience with computer systems and IT components.
    • Knowledge of both Microsoft Windows PC and Server Operating Systems.
    • Knowledge of both Microsoft Access and SQL Server.
    • Knowledge of Web Content management systems and web development.
    • Knowledge of Geographic Information Systems (GIS) and GPS principles and practices a plus. Knowledge of FirstNET and other software utilized in Public Safety Systems a plus.
    • Must have proven experience performing microcomputer repair, maintenance, and working with LAN/WAN networks.
    • Must have and maintain a valid drivers license and satisfactory driving record.

  Employment is contingent on successfully passing a full criminal background check.

  BENEFITS:This is a full-time 40 hour per week position which includes a full range of benefits including Paid Time Off, Extended Medical Leave, Holidays, Employee Health, Dental, Life, Disability, Retirement, and Tuition Assistance programs.