Shire Jobs

JOB REQUIREMENTS: Wisconsin Kenworth is seeking a customer service focused individual to take on the Service Advisor (2nd Shift) role at our Milwaukee location! Excellent starting wage and comprehensive benefitsoffered. We are a successful and growing dealer group with locations in over fourstates that is looking to add another valuable member to our high performing team! The approximate hours for this position are 2:00 PM - 10:30 PM Monday through Friday Responsibilities: Create a positive initial contact with service customers Ensure that all service phone calls are handled professionally and expediently Work closely with shop foremen to schedule service repairs Perform additional duties as required by the Service Manager Perform all required tasks in accordance with company Standard Operating Procedures Primary Duties: Open work orders Discuss service issues with customer and create an accurate description of customer\'s service problems and requests Determine method of payment and explain payment requirements to customer before work commences Maintain communication with customer as necessary during the repair process Maintain complete knowledge of OEM and vendor warranties Close repair orders ***** OTHER EXPERIENCE AND QUALIFICATIONS: Ability to work in a dealership environment with frequent exposure to weather elements Willingness and ability to work up to 12 hours per day as required Ability to sell service work Ability to work with customers in a variety of situations Good writing and communication skills Sufficient computer skills Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=217558&clientkey=27C67D8F80508E25C572131F1CE03AF3