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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management

Overview

As a Product Manager in the Data & Services Credit Risk Analytics team, you will have the responsibility for building and scaling credit risk products, defining product level strategies, being a communications champion internally and externally to build awareness and excitement. Additionally, partner with product leaders and key internal stakeholders to deliver profitable solutions based on customer feedback, competitive intelligence, and market trends. In this role, the product manager will over oversee product evolution, establish a go-to-market strategy, optimize products and resources, implement incremental improvements within the product’s life cycle, conduct ongoing care and maintenance, and manage P&L

Responsibilities

• Drive tangible data-driven business outcomes at the product level and optimizing product performance

• Interpret and apply program vision and strategy to product strategy and roadmap for the Products they manage, clearly communicating it to key stakeholders on an ongoing basis

• Leverage the Studio framework to manage the delivery of ongoing innovation and enhancements to focus Products

• Drive a user-centric culture of data driven, test and learn experimentation, continuously assessing and enhancing the Product user experience. Partner with Delivery and Servicing teams (GCC, CTS, Biz Ops) to ensure that Products are easy to deploy and deliver a great experience during operation

• Demonstrate depth of knowledge of their Product and the ecosystem in which it operates (e.g. regulatory, legal, technology, competitive environment). Apply this knowledge to the development of winning Product strategies

• Demonstrate awareness of Mastercard's broader Product offering and the ability to leverage Products from other business areas to augment Product capabilities

• Drive the delivery of key product enhancements and partner with Guild members to deliver (e.g. CX&D, Product Management – Technical)

• Understand the Software Development Lifecycle and manage any barriers or obstacles to deliver capabilities on time and budget in partnership with the Product Management-Technical Guild.

• Leverage data to quickly identify Product performance challenges, creating proactive plans to drive usage and revenues. Use data-driven analysis to prioritize resources to deliver against the plan

• Ensure that the broader Mastercard organization is enabled to sell focus Products by creating compelling communications & marketing content in partnership with Marketing

• Lead cross-functional teams (e.g. Product, Product Management-Technical, CX&D) in the development of business requirements to achieve Product objectives

• Advocate for taking an agile approach to product development through all activities from defining an epic to writing acceptance criteria on a user story.

• Work closely with the Business Development teams to refine and act on GTM approach through maintaining and driving products sales pipeline

• Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences

• Demonstrate and drive Mastercard Way behaviors through their behavior, recognitions, coaching, and employee engagement.

Experiences

• Experience in Product Management or new product development

• Ability to use hard data and metrics to back up assumptions and develop business cases

• Demonstrated ability to operate with independence and autonomy

• Proven track record of data driven decision making and applying continuous improvement and test and learn methodologies across teams

• Extensive experience building and launching products

• Knowledge of Credit Risk trends and topics

• Can communicate to executives, peers, and staff with impact, eloquence, and authenticity

• Demonstrated experience building relationships, partnering with and influencing executive leadership while commanding the respect of the individual product teams across the organization

• Experience translating strategies into product launches and implementation plans in multiple markets

• Successful track record strategically managing P&L for multiple Mastercard projects and products

• Action oriented & hands on: Owns outcomes & deliverables

• Excellent communication skills, both written and verbal

• Creative, fun, self-motivated individual

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Purchase, New York: $170,000 - $273,000 USD

O'Fallon, Missouri: $148,000 - $237,000 USD