Job Information
The Hertz Corporation HR Shared Services Specialist in Oklahoma City, Oklahoma
A Day in the Life:
The HR Shared Services Specialist will be the face of the Human Resources function to employees and internal Human Resources stakeholders including HR Business Partners, Benefits, Compensation, Talent Acquisition, and Payroll. The Specialist will provide excellent customer service through phone and digital interactions. The Specialist will identify and implement process improvements, maintain a high focus on data entry accuracy and work to achieve the ultimate customer service experience through first call resolution. The successful candidate will have a passion for delivering an exceptional employee experience while maintaining the highest level of confidentiality.
The salary for this position is $19.42/hr.
What You’ll Do:
Assist employees via phone and digital by answering questions and updating items related to their employee record such as changes to direct deposit accounts, tax withholdings, and personal information changes
Assist HR stakeholders via digital platform by processing/auditing cases related to employee assignments such as changes to titles, compensation, and reporting structure
Attend assigned training classes to ensure knowledge base is current in order to provide consistent and accurate answers to our customers
Maintain complete professionalism in all communications with customers and follow escalation processes when necessary
Meet established department metrics for productivity, performance, and service
What We’re Looking For:
6 months’ Customer Service experience, required
6 months’ Human Resource experience, preferred
Proficiency in Salesforce CRM, Oracle HR, and ADP, preferred
Proficiency in MS Office, required
Excellent verbal and written communication skills
Excellent problem-solving, critical thinking, and data entry skills
Ability to maintain confidentiality
Ability to multi-task in a fast-paced environment using multiple systems and applications
Ability to work independently and in a team environment
Ability to work under minimal supervision with a goal-oriented mindset
Dedication to providing an excellent employee experience
What You’ll Get:
Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran