CACI International Knowledge Analyst in Oklahoma City, Oklahoma
Job Category: Service Contract Act
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
CACI is seeking a Knowledge Analyst for providing Knowledge Management and technical writing support to share information and produce high quality documentation that contributes to the overall success of the organization. In this role you will review, update, and organize existing documentation; and capture content or support the creation of new content to create documentation related to IT deployments and operational activities. You will format information for consumption through various media channels to include documented materials, email, websites, and other electronic access points as well ensuring entry into the Knowledge Repository. You will ensure content is reviewed on an ongoing basis, including using available tools, resources, and contacts, to ensure documentation is up to date, understandable, and meets established guidelines. You will also gather information, interview Subject Matter Experts, and conduct research to convey technical content in a concise and effective manner.
What you’ll get to do:
Manage and maintain the Knowledge Repository
Establish relationships with functional departments and client to promote awareness of Knowledge Management initiatives
Develop and update documentation which includes process workflows, Knowledge Articles (How-To’s, Troubleshooting), Standard Operating Procedures, Job Aids, Work Instructions, User Guides, and User Manuals
Meet with stakeholders to define requirements and retrieve content for customer facing Knowledge Articles
The ideal candidate will bring:
6+ years of working experience with Microsoft Office Suite (PowerPoint, Word, Excel, Visio, Teams, OneNote, Outlook) (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience; Master’s Degree in related field may be substituted for bachelor’s degree and 3 years relevant experience).
Understanding of Knowledge Management methodologies such as Knowledge Centered Service (KCS)
Experience using AP writing format and AP Stylebook
Ability to manage multiple tasks concurrently and shift priorities as needed
Knowledge of technical jargon
Proficiency in using the following:
Adobe Acrobat Pro
Service Management Tool (i.e.. ServiceNow)
Excellent problem-solving skills with ability to identify issues, root causes, and recommend solutions
Ability to work well in a team, as well as independently
Excellent communication (oral and written) skills and able to interface effectively with all levels
Possess a keen eye for detail
Ability to prioritize tasks/projects to meet deadlines and capable of handling multiple requests simultaneously
Ability to quickly learn and understand complex topics
Ability to attain DoD Security Clearance
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.