Job Information
Love's Travel Stops & Country Stores Sr Business Systems Analyst - Truck Care Technology in Oklahoma City, Oklahoma
Req ID: 443757
Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development
BASIC PURPOSE : Perform business analysis activities and support for the Love’s Family of Companies in support of Total Truck Care solutions. Position will support the IT solutions for Total Truck Care, including requirements elicitation, tracking, clarification and communication, specification writing and validation of solutions. Additional duties include testing solutions and providing support for a 24/7 business.
MAJOR RESPONSIBILITIES:
Demonstrated experience in a customer facing support role.
Resolves product issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and documenting the best solution to solve the problem, expediting and following up to ensure resolution.
Analyze and document as-is and to-be processes, data and systems utilizing appropriate diagramming and documentation methodologies
Identify, write and publish Support Knowledge Articles
Elicit, communicate and manage requirements
Working knowledge of business areas supported to help identify system solutions that encompass people, processes and technology
Perform gap analysis and feasibility assessment of solutions in order to make recommendations
Understand integration points between internal and external systems
Understand and ensure that quality standards are met relevant to documentation and solution delivery – complete solution specifications and integration mapping documents
Work with technical resources to deliver solutions, troubleshoot issues and identify opportunities for improvement, including error handling and monitoring
Creation and execution of test plans and scripts in support of solution delivery
Identify issues or potential issues and perform root cause analysis of issues to recommend resolutions
Works with team leadership to contribute to departmental goals and service level agreements
Clearly communicate work status to business leads, manager, and other stakeholders
Work on project delivery and support once solutions are in production – requires on-call work
Collaborates with other IT and business resources to understand issues, plan work and deliver solutions
Serve as liaison between relevant Truck Care operations and IT groups to facilitate identification and resolution of issues
Other duties assigned as needed
EDUCATION AND EXPERIENCE:
Education:
Bachelor’s Degree preferred
Experience:
Minimum 5 years’ experience as Business Analyst
Prefer 3 years’ experience as Senior Business Analyst in a retail setting
POSITION GENERAL INFORMATION
Must be eligible to work in the US without sponsorship
Travel up to 25%
On-call support required
SKILLS AND PHYSICAL DEMANDS:
Skills:
Excellent verbal and written communication skills
Creative thinking and ability to quickly solve complex problems
Facilitation and communication skills, including ability to communicate with business leaders and external partners
Ability to be flexible in an ambiguous environment
Ability to work within resource and time constraints
Displays mastery of job responsibilities and works autonomously on numerous assignments of critical nature
Excellent verbal and written communication skills
Knowledge of Microsoft Suite of tools including Office, Visio, Excel, Project
Experience in Agile methodology as a Business Analyst, Product Owner or Scrum Master
Experience with Azure Devops (ADO) is a plus.
Experience with SAP preferred is a plus
Experience with Salesforce and ServiceNow preferred
Knowledge of ITIL best practices, ITIL Foundation certification preferred
Typical Physical Demands:
Requires prolonged sitting, some bending and stooping
Occasional lifting up to 25 pounds
Manual dexterity sufficient to operate a computer keyboard and calculator
Requires average range of hearing and vision
Job Function(s): Information Technology
Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:
Gemini Motor Transport, one of the industry’s safest trucking fleets
Speedco, the light mechanical and trucking service specialists
Musket, a rapidly growing, Houston-based commodities supplier and trader
Trillium, a Houston-based alternative fuels expert
EOE-Protected Veterans/Disability