Job Information
Phoenix Footwear Customer Service Representative (CSR I) in Old Town, Maine
This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1084566
CUSTOMER SERVICE REPRESENTATIVE (CSR I)
Reports To: Customer Service Supervisor or Manager
FLSA Status: Non-exempt
EEO Category: Administrative Support Workers
Job Code:
\ SUMMARY:
The position provides customer retail account support to customers and account executives, via inbound/ outbound phone, fax and email order and service request processing, accurate order maintenance, and report generation. The following job functions are not all-inclusive.
\ RESPONSIBILITIES:
\ \
- - Field phone calls, emails and faxes from retailers, account executives and consumers regarding the processing of orders, requests for order changes, order adjustments, and cancellations.
{=html} <!-- --> - - Error free order entry within established service level and vendor compliance agreements.
{=html} <!-- --> - - Use internal software programs to retrieve, enter or update retailer and consumer information.
{=html} <!-- --> - - Use internal and external software programs to provide style, stock and inventory status information or manage inventory.
{=html} <!-- --> - - Make changes such as cancellations, deletions of partial adjustments to customer and consumer purchase orders.
{=html} <!-- --> - - Process customer and consumer return authorizations and refunds.
{=html} <!-- --> - - Research and resolve customer and consumer service requests.
{=html} <!-- --> - - Maintain accurate and complete customer files.
{=html} <!-- --> - Process internal reports used to manage customer and consumer orders.
SKILLS AND QUALIFICATIONS:
\ \
- - High school degree, GED or equivalent
{=html} <!-- --> - - Previous experience with help desk or customer service preferred
{=html} <!-- --> - - Excellent verbal / written communication skills, interpersonal skills and telephone manners
{=html} <!-- --> - - A high degree of accuracy and attention to detail
{=html} <!-- --> - - PC and Microsoft Office proficient, Internet literate, data entry
{=html} <!-- --> - - 35 wpm typing skills
{=html} <!-- --> - - Outstanding organizational skills
{=html} <!-- --> - - Strong troubleshooting and problem solving skills
{=html} <!-- --> - Strong teamwork skills and willingness to work within team interdependencies
LOCATION: Old Town, Maine