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Verint Systems, Inc. Senior Director, DevOps & SRE in Olympia, Washington

Senior Director, DevOps & SRE

Location US-Remote (United States)

Job ID 16427

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at.

Overview of Job Function

Verint’s Senior Director, DevOps & SREfocuses on Availability, Scalability and Reliability of our cloud infrastructure and our CI/CD platform. This highly technical role requiresextensive CI/CD experience as well as experience implementing a SRE practice anddemonstrating high level design choices to enhance execution across cloud vendors. The director will interface with engineering teams, the global architecture group and operations to design and implement transformational DevOps practices.

Principal Duties and Essential Responsibilities:

  • Manage service delivery, systems reliability and scalability of a multi-tenant platform in a multi SaaS based hybrid environment

  • Build, configure, and maintain the frameworks, tools, and systems that enable delivery and performance of business applications

  • Lead a shift/transformation to “everything as code”

  • Ensure broad engagement of Cloud Operations with many teams, implementing, evolving, and improving DevOps/DevSecOps/SRE practices, and developing a metrics-driven approach to ensure stability and security of enterprise cloud services

  • Play a strategic role in the design and build of state-of-the-art application/infrastructure systems with the high emphasis on security

  • Accountable for all aspects of code deployment in a CI/CD model and technical operations, which includes resource management (internal or Managed Service Provider), risk management, internal/external communications and status reporting to senior management

  • Build analytics tools that utilize engineering pipelines to provide actionable insights into operational efficiency and other key business performance metrics

  • Drive operational excellence in all facets of DevOps/SRE functions; track operational efficiency using relevant metrics

  • Presenting complex data and rationale in a way that is accessible to everyone

  • Guide the team to make sound operations decisions while improving stability, reliability and security

  • Work with stakeholders including the Management, Product and System teams, to assist with product related technical issues and support their infrastructure needs

Minimum Requirements:

  • Bachelor’s degree in computer science or related technical area or relevant experience

  • 12 years related work experience including specific work experience in the following areas:

  • 7 yearscoaching managers and senior technical talent

  • 7 years experience supporting infrastructure and services hosted in AWS or Azure

  • 5 years experience delivering, deploying and managing enterprise applications in the cloud (AWS/Azure/GCP)

  • 5 years experience implementing Telemetry and Observability Intelligence and Automated remediation

  • 3 years establishing and maturing an SRE practice

  • 3 years developing / executing on an Anti-Fragility strategy/practice

  • 3 years developing continuous integration/delivery/deployment pipelines and cloud-centric CI/CD tools

Preferred Requirements

  • Previous success operating in a matrix environment

  • Ability to manage multiple and competing priorities

  • Excellent communication skills

  • Strong analytical skills

As an equal opportunity employer, Verint Systems Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, gender, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status or any other classification protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.