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Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Job Description

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. We are now searching forGlobal Distribution Rate Specialiststo join our Omaha Reservation Center team! The ideal candidate is detail oriented, and genuine with a service driven attitude.

Benefits Include:

• Work from home or in the Omaha, NE office

• $17.25 hourly wage

• Full time position

• Paid training

• Competitive Dental, Vision, and Health Insurance

• 100% Fully Vested 401 (k) matching plans

• Employee Assistance Programs

• TeleHealth Plans

• Legal Assistance Plans

• Recognition and Incentive Programs

• Financial Education opportunities

• College Tuition Assistance and reimbursement

• Volunteer Programs to give back to our Community

  Schedule:

  Monday - Friday from 9:00AM - 5:30PM CST

Responsibilities

Responsibilities include:

• Load, extend and modify new hotel rates and information used to promote and make reservations in various systems (Central Reservation System (CRS), brand website, Global Distribution Systems, OTA partners (.com providers)) timely with focus on exceeding our guests’ expectations

• Must be a self-starter

• Capable of working independently, needing minimal supervision in-house or remotely

• Assist with creation, modification and ending of rates various hotel offers focusing on delivery and validation on desired selling platform (voice sales, Omnihotels.com, Expedia, Agoda/Priceline, com, TripAdvisor, HotelTonight and all Travel Agents, and Tour Operators)

• Work closely with hotels regarding information in all systems, including policies such as guarantee, deposit or cancellation requirements.

• Conduct audits, test booking and quality checks to validate booking options and information in all systems

• Help Travel Agents or others as needed for assistance requests as received through email, 800 calls or queue messages

• Assist hotels with message handling on extranet portals as needed, such as Expedia or Booking.com (not limited to)

• Review daily the following items: Expedia Daily Report, Rate Code Report, DFO projects, Rate Parity Issues and Human Review and take appropriate action as needed

• Maintain knowledge of rate loading systems

• Collaborate and provide guidance to hotels on loading options and system functionality

• Participation in Omni Hotels and Resorts Marketing campaigns as related to special offers

Qualifications

Min. Qualifications – include specific work experience, licenses, knowledge, skills, & abilities needed (4-6):

• Attention to Detail

• Technical/Analytical Skills

• Able to work independently

• Critical Thinker

• Previous industry experience is a plus

• Self Starter with ability to work independently needing minimal supervision in-house or remotely

• Ability to adapt to the highly complex changing work environment

• Knowledge of MS Office

• Time Management

• Excellent communication both oral and written

  Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Job LocationsUS-NE-Omaha

Posted Date3 weeks ago(6/11/2024 5:07 PM)

Requisition ID 2024-110945

of Openings 1

Category (Portal Searching) Reservations