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Nebraska Methodist Health System Office Assistant II in Omaha, Nebraska

  • Job Requirements

  • Education

  • High School Diploma or General Educational Development (G.E.D.) required.

  • Additional coursework in clerical or administrative support preferred.

  • Experience

  • Minimum of 1-2 years clerical experience, preferably in a healthcare environment required.

  • License/Certifications

  • N/A

  • Skills/Knowledge/Abilities

  • Excellent interpersonal and customer service skills necessary to provide service excellence through verbal and written communication.

  • Skills and knowledge in order to prepare reports, perform calculations, keep records, and deal effectively with people.

  • Ability to utilize a variety of computer applications.

  • Excellent grammar, punctuation, and spelling skills.

  • Knowledge of office procedures and principles of record keeping.

  • Physical Requirements

  • Weight Demands

  • Medium Light Work - Exerting up to 35 pounds of force.

  • Physical Activity

  • Not necessary for the position (0%):

  • Climbing

  • Crawling

  • Kneeling

  • Occasionally Performed (1%33%):

  • Balancing

  • Crouching

  • Distinguish colors

  • Lifting

  • Pulling/Pushing

  • Standing

  • Stooping/bending

  • Twisting

  • Walking

  • Frequently Performed (34%-66%):

  • Carrying

  • Fingering/Touching

  • Grasping

  • Keyboarding/typing

  • Reaching

  • Repetitive Motions

  • Sitting

  • Constantly Performed (67%-100):

  • Hearing

  • Seeing/visual

  • Speaking/talking

  • Job Hazards

  • Not Related:

  • Chemical agents (Toxic, Corrosive, Flammable, Latex)

  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)

  • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)

  • Equipment/Machinery/Tools

  • Explosives (pressurized gas)

  • Electrical Shock/Static

  • Radiation Alpha, Beta and Gamma (particles such as Xray, Cat Scan, Gamma Knife, etc)

  • Radiation NonIonizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)

  • Mechanical moving parts/vibrations

  • Note: Safety Officer can assist with identification of job hazards

  • Essential Job Functions

  • Essential Functions I

  • Assists managers, lead personnel and supervisors with calendar scheduling, payroll revisions, staff time off requests and special projects as assigned.

  • May schedule organizational services in Outlook and complete Program Planning Worksheet.

  • May enter and update organizational services in EAP Expert database.

  • May respond to organization contact information requests.

  • Maintains department/work area compliance timelines and activities, e.g., report due dates, certification/licensure deadlines.

  • Performs a wide variety of reception and clerical functions (which may include receiving/directing visitors, typing departmental documents/communications, organizing and maintaining filing systems, managing/distributing mailings and/or email communications and providing departmental inventory, auditing or bookkeeping support).

  • Answers, screens, and responds to calls according to protocol/procedures.

  • Maintains privacy and confidentiality of information.

  • Copies, scans, faxes and distributes documents as required/requested.

  • Prioritizes daily activities according to need, deadlines and workload.

  • Communicates priorities, projects and workload appropriately.

  • May check post office box according to schedule.

  • May respond to emails received through our web site and general email address.

  • Promote positive impression and welcoming environment through customer service.

  • Demonstrates professionalism relative to all activities and interactions.

  • Demonstrates good communication style and interpersonal communication skills.

  • Provides prompt response and follow-up.

  • When applicable, screens customers/visitors according to protocol.

  • Identifies opportunities and provides individualized customer service in accordance wth customer needs.

  • Analyzes and resolves problems.

  • May close files, create, print, audit, and send satisfaction questionnaire.

  • Obtains, organizes, tracks, and extracts data/information for processing.

  • May compile organizational service/training program evaluation results.

  • May process deposits consisting of checks and cash.

  • May run, audit, and compile accounts receivable reconciliation reports.

  • May maintain affiliate provider data and contract information.

  • May verify, enter, and process affiliate provider invoices/requests for payment.

  • May respond to affiliate provider payment and information requests.

  • May run, audit, and compile affiliate provider payment reconciliation reports.

  • Demonstrates basic and advanced knowledge of EAP Expert database and EAP program specific procedures completed by business office.

  • Enters, updates and verifies required client and file information.

  • Opens files according to procedures.

  • Schedules appointments and completes appointment cards.

  • Completes requested schedule changes and adjustments.

  • Assists with entering data from calendar, referral and CLC reports, stat sheets, CSQ's and SSQ's.

  • Assembles new client files. Pulls and combines previously closed files and communicates information to satellite offices.

  • Runs daily calendars and distribute according to procedures.

  • May demonstrate basic and advanced knowledge of EAP Expert database and CCP and SAS program specific procedures completed by business office.

  • Enters, updates and verifies required client, file, consultation, appointment and group attendance information.

  • Opens files according to procedures.

  • Pulls previously closed files for distribution to counselors.

  • Communicates CCP & SAS file information according to procedures.

  • Closes files and audits contents.

  • Follows-up on questions/un-entered data within 48 hours if no response was received.

  • Orients others to departmental processes, standards, and procedures.

  • Contributes to the achievement of a high level of EAP & CCP Management, client, and company satisfaction.

  • Enable successful provision of EAP, NE LAP, & CCP services.

  • Displays approachable behaviors for questions, guidance, input, and feedback.

  • Essential Functions II

  • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

  • Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.

  • Other duties as assigned.

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