Nebraska Methodist Health System Office Assistant II in Omaha, Nebraska
High School Diploma or General Educational Development (G.E.D.) required.
Additional coursework in clerical or administrative support preferred.
Minimum of 1-2 years clerical experience, preferably in a healthcare environment required.
Excellent interpersonal and customer service skills necessary to provide service excellence through verbal and written communication.
Skills and knowledge in order to prepare reports, perform calculations, keep records, and deal effectively with people.
Ability to utilize a variety of computer applications.
Excellent grammar, punctuation, and spelling skills.
Knowledge of office procedures and principles of record keeping.
Medium Light Work - Exerting up to 35 pounds of force.
Not necessary for the position (0%):
Occasionally Performed (1%33%):
Frequently Performed (34%-66%):
Constantly Performed (67%-100):
Chemical agents (Toxic, Corrosive, Flammable, Latex)
Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
Explosives (pressurized gas)
Radiation Alpha, Beta and Gamma (particles such as Xray, Cat Scan, Gamma Knife, etc)
Radiation NonIonizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
Mechanical moving parts/vibrations
Note: Safety Officer can assist with identification of job hazards
Essential Job Functions
Essential Functions I
Assists managers, lead personnel and supervisors with calendar scheduling, payroll revisions, staff time off requests and special projects as assigned.
May schedule organizational services in Outlook and complete Program Planning Worksheet.
May enter and update organizational services in EAP Expert database.
May respond to organization contact information requests.
Maintains department/work area compliance timelines and activities, e.g., report due dates, certification/licensure deadlines.
Performs a wide variety of reception and clerical functions (which may include receiving/directing visitors, typing departmental documents/communications, organizing and maintaining filing systems, managing/distributing mailings and/or email communications and providing departmental inventory, auditing or bookkeeping support).
Answers, screens, and responds to calls according to protocol/procedures.
Maintains privacy and confidentiality of information.
Copies, scans, faxes and distributes documents as required/requested.
Prioritizes daily activities according to need, deadlines and workload.
Communicates priorities, projects and workload appropriately.
May check post office box according to schedule.
May respond to emails received through our web site and general email address.
Promote positive impression and welcoming environment through customer service.
Demonstrates professionalism relative to all activities and interactions.
Demonstrates good communication style and interpersonal communication skills.
Provides prompt response and follow-up.
When applicable, screens customers/visitors according to protocol.
Identifies opportunities and provides individualized customer service in accordance wth customer needs.
Analyzes and resolves problems.
May close files, create, print, audit, and send satisfaction questionnaire.
Obtains, organizes, tracks, and extracts data/information for processing.
May compile organizational service/training program evaluation results.
May process deposits consisting of checks and cash.
May run, audit, and compile accounts receivable reconciliation reports.
May maintain affiliate provider data and contract information.
May verify, enter, and process affiliate provider invoices/requests for payment.
May respond to affiliate provider payment and information requests.
May run, audit, and compile affiliate provider payment reconciliation reports.
Demonstrates basic and advanced knowledge of EAP Expert database and EAP program specific procedures completed by business office.
Enters, updates and verifies required client and file information.
Opens files according to procedures.
Schedules appointments and completes appointment cards.
Completes requested schedule changes and adjustments.
Assists with entering data from calendar, referral and CLC reports, stat sheets, CSQ's and SSQ's.
Assembles new client files. Pulls and combines previously closed files and communicates information to satellite offices.
Runs daily calendars and distribute according to procedures.
May demonstrate basic and advanced knowledge of EAP Expert database and CCP and SAS program specific procedures completed by business office.
Enters, updates and verifies required client, file, consultation, appointment and group attendance information.
Opens files according to procedures.
Pulls previously closed files for distribution to counselors.
Communicates CCP & SAS file information according to procedures.
Closes files and audits contents.
Follows-up on questions/un-entered data within 48 hours if no response was received.
Orients others to departmental processes, standards, and procedures.
Contributes to the achievement of a high level of EAP & CCP Management, client, and company satisfaction.
Enable successful provision of EAP, NE LAP, & CCP services.
Displays approachable behaviors for questions, guidance, input, and feedback.
Essential Functions II
Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.
Other duties as assigned.