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About the Opportunity

Are you prepared to lead the charge as the Complex General Manager for Hilton Orlando Buena Vista Palace and Lake Buena Vista? We're seeking a dynamic, innovative, and seasoned leader to join our team and drive our hotels to outstanding performance.

As Complex General Manager, your leadership and expertise will be essential in guaranteeing unforgettable experiences for our guests. Your duties will involve managing day-to-day hotel operations for both properties and offering comprehensive direction as we remain dedicated to delivering exceptional guest service while achieving financial success.

About the Hotel Properties

The Hilton Orlando Buena Vista Palace, nestled within Disney Springs, grants guests access to a plethora of entertainment options just steps away. After a day filled with excitement, our guests can relax by immersing themselves in arcade games, catching a movie at the AMC Dine-in theater, bowling with friends and family, taking a ride in the world’s largest helium balloon, or savoring live music at The House of Blues. And to top it off, unwind by the pool while soaking in the ambiance.

The Hilton Orlando Lake Buena Vista sits near Disney attractions, offering guests an array of choices to suit their desires. Whether spending an afternoon exploring the wonders of the theme parks, indulging in retail therapy at Disney Springs, or perfecting their swing on the golf course, guests can anticipate a fun-filled experience. Afterwards, they can relax in a cozy poolside cabana or swim in one of the two inviting pools, guaranteeing a refreshing break amidst many options for leisure and fun.

For more information about Hilton Orlando Buena Vista Palace, click HERE (https://www.hilton.com/en/hotels/mcobuhh-hilton-orlando-buena-vista-palace/) .

For more information about Hilton Orlando Lake Buena Vista, click HERE (https://www.hilton.com/en/hotels/orldwhh-hilton-orlando-lake-buena-vista/) .

What will I be doing?

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Serve as primary liaison with hotel owners and corporate entities

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: General Manager/Hotel Manager

Title: Complex General Manager - Hilton Orlando Buena Vista Palace & Lake Buena Vista

Location: null

Requisition ID: HOT0AJQ5

EOE/AA/Disabled/Veterans