Job Information
Stanley Martin Homes, LLC Warranty - Service Coordinator in Orlando, Florida
Warranty - Service Coordinator
Orlando Division, 4700 Millenia Blvd. Ste. 290, Orlando, Florida, United States of America
Req #1046
Thursday, April 18, 2024
At Stanley Martin Homes, we believe our team makes the difference in everything we do. That’s why we live by our four values:
Our Team Makes the Difference
Succeed with knowledgeable, driven, and dedicated people working together
We Are Homebuyer Focused
Keep our customers and their satisfaction central to all that we do
We Have a Passion for Excellence
Strive to keep improving with our focus on the Stanley Martin Way
We Do the Right Thing
Act with the highest standards of integrity, every day
Stanley Martin Homes was ranked #12 Largest Private Company in the Greater Washington area by the Washington Business Journal. This achievement highlights Stanley Martin’s growth and success as well as its commitment to its team members and company culture.
*A day in the life of a Service Coordinator *
Life as a Service Coordinator is all about teamwork and partnership as you support the field team. Your day might begin with organizing service requests and checking for any updates or changes. Then, you would prepare and distribute Limited Warranty Manuals to those working in the field. Throughout the day, you’ll respond to all homeowners’ email warranty requests, and provide administrative and scheduling support to ensure that documentation, tracking and distribution needs are met - all while working closely with subcontractors to determine what service repairs need to be done. At the same time, you would proactively contact homeowners to arrange appointments and confirm them each week as assigned by their manager, keeping track of open/completed warranty requests, processing work orders/paperwork, approving invoices/back-charges and making sure everyone is following all warranty manuals accordingly. In addition, you’ll also update homeowner records & files to document any architectural modifications and check up on any unresolved issues before finalizing paperwork.
*Technical Tools Used Daily *
DXC Homebuilder One (HB1)
Microsoft Office Suite
SharePoint
*What is Stanley Martin looking for in a Service Coordinator? *
The ideal Service Coordinator candidate is organized, possesses a positive attitude, is detail-oriented and can remain cool under pressure. Being able to communicate clearly and build strong relationships with homebuyers, trade partners and internal groups is imperative to the success of this role.
*Must Haves: *
Some construction knowledge
Excited to collaborate in a team environment
Exudes active listening, confidence, and respect when communicating with others
Ability to successfully multitask and prioritize daily tasks
Ability to learn various technologies utilized on the job
What’s In It For Me:
Access to competitively priced, high-quality health care options through Aetna, MetLife and VSP, along with employer-paid ST and LT disability, basic life and AD&D insurance (including employee-paid and Aflac supplemental options)
Plan for the future by investing in a 401(K), with up to $5K employer match, invest even more with our Health Savings Account (HSA)
Put your family first with benefits, including 2 weeks of paid parental leave and a Flexible Spending Account (FSA) for dependent care
12 weeks of paid maternity leave through our Short-Term Disability Plan
Receive well-rounded wellness benefits, including access paid annual subscription to Calm, free and low-cost mental health resources and support services through our Employee Assistance Program
Continue your education with tuition and certification reimbursement
Rest and relax with 15 days of vacation (increases with tenure) and 6 days of paid sick leave
Protect yourself from identity theft or travel mishaps with our no-cost coverage
Receive great discounts on buying a Stanley Martin home and discounts with our partners in mortgage and title services as well as cell phone service through Verizon
Get access to your paycheck early with an advanced pay option through Dayforce Wallet
Support local charities that are important to you through our Giving Back Program; with up to $250 match, 8 hours leave and more
Martin Alloy and Stanley Halle created Stanley Martin in 1966 in the Maryland suburbs outside of Washington, D.C. Early on, we began innovating with fresh new designs and quickly expanded our portfolio of homes to include various sizes and townhomes as well. Our innovative designs, commitment to quality and strong customer service quickly led to significant growth.
Stanley Martin expanded into Northern Virginia in 1971, Charlottesville, VA in 2013 and both Richmond, VA and Raleigh, NC in 2014. In 2017, Stanley Martin joined the Daiwa House Group, which provided the opportunity to expand into Atlanta, GA and Charleston, SC in 2018 and again in 2020 into Columbia, SC and Charlotte, NC among other metro areas on the east coast. We are proud of our 50+ years of success and look forward to helping homebuyers find their dream home every day.
To hear from our current team members about why they love working at Stanley Martin, click here (https://www.stanleymartin.com/who-we-are/careers) .
Other details
Pay Type Hourly
Orlando Division, 4700 Millenia Blvd. Ste. 290, Orlando, Florida, United States of America
Our company adheres to the spirit and intent of EEO. We promote a safe and drug-free workplace. We offer a competitive package of compensation, benefits, and a remarkable working environment. EOE/M/F/D/V/SO