Job Information
The Toro Company Technical Instructor/Field Service Specialist, 75% Travel - Ventrac in Orrville, Ohio
Technical Instructor/Field Service Specialist, 75% Travel - Ventrac
Who Are We?
Ventrac, located in Orville, Ohio, is a division of The Toro Company. Ventrac isa premier innovator of equipment for turf and landscape grounds management, sidewalk snow removal, and specialty grounds care maintenance. Built for performance with quality to last, Ventrac equipment is ideal for golf course turf management, sports fields, collegiate campuses, residential and commercial property maintenance, and public green spaces.
The primary role of this position is to support and coordinate our high-level training programs to Ventrac Dealers. This includes training both in-house and at dealer locations across the world to Ventrac dealers and customers. This position will also include the training on how to troubleshoot, repair, and resolve field product concerns. Travel time required will be approximately 75% with much time spent training and working with dealership personnel at their dealer locations across North America. In addition to service training duties, this position will assist our Territory Sales Managers with demonstrations and dealer setups as needed.
Sponsorship:
Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment VISA at this time.
Work Location:
This opportunity is based out of Ventrac in Orville, Ohio. Candidates should prepare for either 5 days on site, or being dispatched out for assignments 75% travel internationally and domestic USA, for the majority of the schedule.
What Will You Do?
In order to grow and build a successful career with the Toro Company - Ventrac Division, you will be responsible for:
Travel to dealerships and end users to troubleshoot problems, make repairs and resolve concerns. Technical Support & Customer Service for dealers as needed. Build and maintain a good rapport with dealership personnel.
New Dealer Training (both domestic and international); conduct product and application training for dealer staff. Train dealership staff on warranty guidelines, limitations, and procedures. Train dealer technicians through service schools, video presentations, and web-based learning.
Dealer Service Schools (in-house, regional, and international); Provide in-depth technical explanation of our systems including troubleshooting basics, critical repair procedures and proper maintenance practices for dealer service teams. Perform service clinics at dealerships for end user technicians and operators.
Train parts, service, and warranty staff on how to use our Dealer Network Website.
Determine warranty, evaluate failures, find probable cause, and decide if further action is required during field service calls. Address product concerns or failure trends with the Service department and other departments as needed.
Attending Ventrac trade shows as a technical expert.
What Do You Need?
High School Diploma or GED equivalent required.
Ability to acquire and maintain a valid US Passport for frequent international and Domestic travel.
5+ years’ experience troubleshooting and repairing commercial turf equipment including small gasoline and diesel engines, hydraulic system and 12-volt electrical systems preferred. 2+ years’ experience training technicians on how to repair and service Ag, Auto or Commercial Turf equipment preferred. 2+ years of certified training in Ag/Diesel or Sports/Commercial Turf equipment repair preferred.
Previous work experience troubleshooting, diagnosing, and repairing Ventrac equipment preferred. Prior experience working in Technical Customer Service preferred.
Confident in public speaking and/or teaching in a classroom environment with the ability to connect with the audience and hold their attention. Must enjoy speaking with, instructing, and interacting with people from various backgrounds, languages, and ethnic groups (including using an interpreter). Ability to maintain composure and communicate effectively with a wide variety of consumers/markets.
Prior Experience troubleshooting and working with hydraulic, electrical, and mechanical systems with the ability to deliver in-depth presentations and develop accurate training materials for them.
Strong people skills – professional, courteous, friendly, and helpful. Initiative-taking with excellent project, time management and organization skills.
Excellent computer and keyboarding skills (Microsoft Office, Internet). Excellent oral and written English communication skills.
What Do You Need?
Require up to 75% travel time, internationally and within the domestic USA.
Ability to acquire and maintain a valid US Passport for frequent international and Domestic travel. Must have or are able to gain a Medical Examiner’s Certificate.
Must be able to sit and stand for extended periods of time; physically able to operate, work on and repair Ventrac equipment including bending, kneeling, or laying down to work on it.
Able to occasionally lift 45 lbs.
What Can We Give You?
At Ventrac, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top-tier medical/dental/vision plan, 401k, and many other great benefits - The Toro Company – Ventrac Division offers employees at our Orrville, OH location a variety of perks, including:
Dress for your day - We know you are more productive when you are comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.
Location – Conveniently located in Orrville, OH with an on-site scheudle, and up to 75% Travel!
Competitive Salary – The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package. If you need to, you can access your pay early with the One@Work app, formerly the Even app.
At The Toro Company – Ventrac Division, we are committed to fostering a secure and trustworthy recruitment process for our applicants. Recruitment fraud is a potential threat to job seekers, so please be aware that throughout our recruitment process, you will never be required to pay any fees or disclose personal financial details when applying to TTC opportunities.
We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy and related needs and conditions, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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