Job Information
Kuehne+Nagel National Operational Key Account Specialist in other, China
You will be part of our Air Logistics team, adding your operational + service expertise + skills to the delivery of customer + operational excellence
Your Role
Your primary objective will be to drive customer operational excellence by ensuring all agreed processes are followed by Customer Care (CCL) teams + customer expectations are well understood before commencing operations. You will do this by working with a variety of internal stakeholders while focusing on the following key objectives.
Your Responsibilities
To participate in customer implementation + on-boarding processes ensuring a full understanding of customer expectations + agreed processes; aligning service flexibility with process compliance to achieve win-win.
To act as the bridge between the CCL team + customer to fulfill customer requirements while representing our interests.
To participate in setting up standard operating procedures (SOP), key reporting structures + customer deliverables to ensure service delivery monitoring + identification of improvement areas.
To initiate report automation where possible, ensuring accuracy, consistency + timeliness.
To organise + lead customer reviews, strategically seeking management participation where needed.
To keep track of + follow up closure of any claims or incident reports.
To identify + share opportunities with the development team to grow customer business, facilitating a higher return on investment (ROI) from existing customers.
To support + drive continuous improvement initiatives for better productivity, cost savings + yield development within customer accounts.
Your Skills and Experiences
Your strong operational skills + knowledge of the processes + guidelines, along with your stakeholder + customer relationships will be the key to your success.
You will be successful in this role because of your knowledge across our operations, products + services; because you possess the key attributes we are looking for in this role.
Good Reasons to Join
We are looking for individuals who have demonstrated skills in consultative selling in the supply chain solutions. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne+Nagel is the best place for a successful professional career, start a conversation with us and click apply today!
About Kuehne+Nagel
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.