Job Information
Carmeuse Americas CRM IT Analyst (Salesforce) in Ottignies-Louvain-la-Neuve, Belgium
Carmeuse is a leader in the mining industry and is seeking a skilled CRM IT Analyst to drive our EMEA CRM journey to new heights with Salesforce platform. As part of our dynamic digital team, you’ll play a pivotal role in implementing and maximizing Salesforce’s multi-cloud capabilities across the EMEA region. Your mission will be to harness the full power of Salesforce to enhance efficiency, streamline processes, and empower our user groups. This will involve collaborating with key stakeholders from Marketing, Sales and Customer Service teams to implement functionalities in Salesforce that will drive better customer life cycle management across every customer touchpoint and improve internal process efficiency.
Your Tasks and Responsibilities
Requirements Gathering and Configuration:
You collaborate with EMEA sales, marketing, and service teams to gather business requirements
You configure and customize Salesforce applications to align with user needs
You work closely with integration teams from SAP and Microsoft Dynamics.
System Optimization and Adoption :
You analyze project objectives and translate them into actionable solutions
You build reports, dashboards, and workflows
You maintain user roles, permission sets, and 3rd-party integrations
You provide end-user training and troubleshoot application errors.
Effective Communication and Presentation:
You communicate complex technical concepts to both technical and non-technical audiences
You present findings, updates, and recommendations to stakeholders.
Implementation & Third-Party Integration:
You work with other developers and validate their solutions before and during development, while also performing QA when required to ensure that they meet the needs of clients
You write test cases that can be delivered to clients and support them during UAT
You write test scenarios and execute tests
You document processes, requirements, solutions and user guides
You translate business requirements into technical specifications
You design, develop, test, document, deploy, and support third-party integrations.
Continuous Learning and Innovation:
Stay informed about Salesforce releases and third-party applications
Create comprehensive support documentation
Drive process improvements and contribute to UI development
Support new feature enhancements and future phase development based on user feedback and continuous platform innovation to meet user needs.
Your Profile
Basic requirements:
2+ years of experience with Salesforce (SFDC) Sales or Marketing clouds with end-to-end implementation experience
Minimum 2+ years in Salesforce and experience with at least one of the salesforce clouds: Manufacturing, Marketing, or service cloud
Experience soliciting, gathering, and analyzing user input and requirements
Development experience with Salesforce including Apex programming, Visualforce, and API development would be a plus
Experience configuring Salesforce using workflows, validation rules, Lightning Flow, roles/ profiles, reports and dashboards
Understanding of the architecture, capabilities, and constraints of the Salesforce application
Salesforce certification (e.g., ADX 201) preferred
English and French are mandatory.
Needed skills:
Proactive & entrepreneurial: taking initiatives, being at the origin of innovative projects stimulates you
Creative
Team player: you are keen to collaborate and establish strong relationships with your various contact
Positive & ambitious: you are passionate about growing the company, developing it in the right direction, innovating and driving change
Ability to coordinate external team partners
Excellent listening skills as well as ability to stay calm and act with prudence
Able to manage different projects simultaneously
Able to face pressure
Customers focus oriented
Communication and presentations skills.
Why Carmeuse?
We truly believe that where you work matters and, as a family business, we know what makes our employees happy!
Permanent contract
Flexible working hours
Home working policy
Competitive salary package and benefits
A lot of growing possibilities
A strong HR and training policy to develop your skills
Work life balance.#LI-Hybrid
The Recruitment Process
If you apply for this great position, you could go through these different steps:
Olivia Braszko, our Talent Acquisition Lead will analyze your Résumé and cover letter
A first "Teams" interview will be scheduled with Aurélie. You will take 2 personality questionnaires. Olivia will want to know more about you, as a person and as a professional. She will assess your motivations and answer to your questions
You will have a second interview with Anjali Malhotra, our IT Analyst, and Aurélie Mordant, our HRBP LLN HQ
The last interview will take place with Emmanuel Meert, our Mkt Intelligence Manager, and Unnati Kingi, our Group IT Digital Director.
Requisition ID : 192328