Shire Jobs

SCOPE You provide leadership, supervision & coaching to the Relationship Banking team members, with the responsibility to provide superior customer service for our clients. You achieve key annually projected financial results for the Relationship Banking division. You drive the overall quality & compliance of the organization s Relationship Banking Department. You effectively collaborate with other Division Leaders & the Market Presidents in the organization to ensure the overall success of each bank location. You are integral in creating an AMAZING client experience! ACCOUNTABILITIES Leadership/Management/Accountability (LMA) - 60% * You provide direct oversight of Profinium s Relationship Banking department, including all Assistant VP s, Relationship Banking Team Members & Administrative Support Personnel. * You are responsible for the oversight of the consumer banking delivery functions within all locations including growing deposits, managing new loans, accounts, service & sales functions; effectively leading the division, setting SMART goals, tracking, monitoring, reporting, rewarding & recognizing results. * You collaboratively maintain current position descriptions, professional development objectives & compensation plans for assigned direct reports & review results quarterly to provide coaching, training, & other assistance as appropriate. This includes establishing annual objectives with quarterly rocks for self & all direct reports to ensure achievement of established goals. *You proactively identify opportunities for growth including the design of tactical plans to reach these defined goals. This includes growing consumer loans, deposits, generating fee income & referrals. * You develop & implement initiatives related to sales, growth, customer experience, service & related items to achieve established organizational growth objectives. You leverage the Retain/Expand/Attract (REA) process to deepen existing client relationships & generate exceptional financial results for the organization. * You proactively collaborate with division leaders & market presidents in pursuit of enhanced results in the achievement of the strategic & performance goals of the company. * You utilize Traction-based meetings (L10), in which results, issue-resolution, idea sharing, & celebration of strong results are included. * You lead & mentor staff in areas of client needs assessment, proper solution development & delivery, problem resolution, referrals to other team members as appropriate & overall relationship management. * You conduct routine performance analysis & give direct feedback to your reports regarding their performance, training, development, & adherence to our Core Values & other parameters established by Senior Leadership. * You have a performance focus on revenue, efficiency & Bringing Amazing to Life through financial targets, delivery of Amazing client & staff experience & overall organization growth within all markets served by Profinium. * You ensure the department s team members, processes, procedures & policies all remain compliant with regulatory requirements. Creating Amazing Client Experience (ACE) - 30% * You promote a positive & energetic environment for both our team members & our clients. * You ensure our Relationship Banking department is instilling our Purpose, Profinium Core Values & Pursuits (P3), into each & every client interaction. * You analyze client segmentation, client survey data & other client information resources to ensure that ACE is being fully engaged & utilized. * You support the use & importance of the Customer Relationship Management (CRM) system, utilize it regularly, & encourage the team to leverage it to better serve our clients & communicate with our team. * You collaborate with the Marketing Leader on client project, programs, events & initiatives to promote ACE. * You collaborate with Marketing & HR Leaders on employee training to support & re-affirm ACE with our client population. * ou recommend policy/procedure enhancement to better serve customers & team members. Other - 10% * You assess emerging issues & potential liabilities. * You keep up-to-date on changes in the banking industry & align with regulatory shifts. * You complete special projects where advanced knowledge is required. * You work closely with the compliance department to ensure all areas of responsibility are proactively implementing all regulatory requirements related to Relationship banking & other financial services or products within the department. * You collaborate the monitoring & correction efforts with the Compliance Officer. * You communicate violations detected & corrective action taken to the Compliance Officer. * You serve on Profinium s Asset/Liability Management Committee * You represent the organization in various community, civic & economic development programs to further enhance the organization s image & develop additional business. * You comply with & enforce the policies, systems, process & procedures with a strong commitment to the overall direction & focus of the organization. * As a part of the overall team of bank employees, you may be requested to assist in the support of other bank activities. * You promote the AMAZING positive & energetic environment at Profinium by embracing our Purpose, Profinium Core Values & Pursuits (P3 s) to guide your behavior. The requirements listed above are representative of the knowledge, skills &/or abilities required for this position. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this job. This document is intended to describe the general content & performance requirements of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements & does not imply a contract. Other duties may be assigned. Profinium has the exclusive right to alter this job description at any time without notice.