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Home Depot HDE SERVICE COORDINATOR - PALM CITY in Palm City, Florida

POSITION PURPOSE

The Service Coordinator is responsible for managing the services process in the branch in addition to SAP/Care Customer tickets. The Coordinator will work with the Customer Service Center, field managers and installers to schedule services, meet customer expectations and resolve customer service issues.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

40%-Schedule open services with customers and installers.

10%-Place product re-orders when needed and track to ETA to schedule services.

10%-Open new service orders for customers that call in.

20%-Manager services to resolution on a daily basis by using reports and communicating with customers, installers and the Customer Service Center.

10%-Close completed services by making completion calls to customers to confirm satisfaction.

10%-Responsible for resolution of SAP/Care Customer tickets by contacting customers and working with field installation teams and Customer service Center to resolve issues.

NATURE AND SCOPE

This position reports to Branch Installation Manager

This position has no Direct Reports

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant condition

Travel:

Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements:

MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:

Years of Relevant Work Experience: 2 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:

Preferred Qualifications:

Knowledge, Skills, Abilities and Competencies: Ability to work as part of a team and be self-motivated with little supervision

Proven ability to manage multiple task simultaneously

Excellent communication skills, both written and verbal

Excellent organization skills and atten

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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