Shire Jobs

Supervisor: Owner/Manager

Supervises: Technicians

Goals of this Position

To provide superior customer service, cultivating strong customer loyalty while maintaining the high standards for ethical business practices, professionalism, customer service, employee and community relations that Lexs Automotive is known for.

Qualifications for success

Exceptional salesmanship skills

Professional - strong desire to grow personally and help the company grow

Exceptional verbal and written communications skills on the phone and in person

Exceptional listening skills

Able to operate effectively under pressure

Able to make decisions and solve problems

Self-motivated - work with minimal supervision

Attention to detail - strong organizational skills

Strong computer literacy, and ability to adapt to company systems

Able to operate photocopier, calculator, credit card machines and all related business equipment

Four years experience as Service Advisor in the automotive industry

High school diploma or equivalent

Maintain a valid state drivers license

Specific Responsibilities

Maintain a constant focus on exceeding customer expectations

Provide a caring family type atmosphere while using compassion and empathy with our customers

To meet or exceed established goals for this position

Goals: $8000/day in closed sales

30hrs/ day billed hours

Gross Profit: 60-65% monitored on a weekly and monthly basis

Maintain a low rate of customer complaints

Maintain Lexs Automotive business hours for service desk 7:30am-4:30pm

Provide all customers with a complete, credible, and detailed explanation of all problems, work completed, work recommended, and costs anticipated. Written consequences of repairs not performed that were declined

Manage every customers visit, sale, and repair from start to finish, to include all customer interface, information management, data input, policies and procedures, and technician assignments

Maintain a professional, clean and tidy front desk and reception area

Team work: maintain positive attitude, treat each team member with respect, assist technicians to obtain set goals for the company

Agree to continued training in Service Advisor skills, customer satisfaction, and quality control.

Maintain a good working relationship with all other Lexs Automotives personnel

Encourage and maintain positive shop and office morale

Adhere to Lexs Automotives dress code

Report problem areas to management

This employee will be expected to perform other duties as assigned by management.

The Company reserves the right to modify this job description as business needs require.