Job Information
NICE Systems, Inc. Client Success Manager (AtlasRTX, a in PARK CITY, Utah
*This is not a remote position. Our team works full-time, 5 days per week (Monday - Friday) on-site in our Park City, UT office.*
So, what's the role all about?
Join our founding team and help us revolutionize how companies engage their customers and stakeholders using AI, mobile messaging, and machine translation to create modern customer experiences.
The Manager, Client Relationship will design, manage, and provide day-to-day support of state-of-the-art, real-time experience and conversational marketing programs powered by AtlasRTX's artificial intelligence platform. As a member of our Client Delivery & Delight team, you'll work closely with our clients and our engineering teams.
How will you make an impact?
- Develop an understanding of each client's business objectives and a strategy for supporting the client in achieving those objectives
- Responsible for building and delivering C-Level executive presentations
- Conduct historical reviews of account performance, account segmentation, and prioritization, and oversee win/loss analysis and other predictive analytics
- Provide day-to-day support to clients
- Turn clients into champions
- Identify and pursue expansion opportunities
- Meet or exceed KPIs including net revenue retention
Have you got what it takes?
- 5+ years of experience
- Strong communication skills
- Expertise in problem-solving
- Experience working with Power BI, Tableau and SQL is highly preferred
You will have an advantage if you also have:
- Existing SaaS, product management, and/or AI experience
- Knowledge and experience in digital marketing
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity