Job Information
First United Bank IT Support Technician in Park River, North Dakota
[ SUMMARY: [Assists in maintaining computer systems, desktops and various software applications. Provides support to end users. *[DUTIES: ]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}*
- Promote a high level of employee satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Provide support for Windows 10-11 and MS server 2016/2019 by evaluating and troubleshooting issues.
- Set up new users, remove users, adjust user rights for the network and applications.
- Troubleshoot, update and install banking software.
- Document, track and monitor problems to ensure timely resolution.
- Identify, research and resolves technical problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs, Laptops and servers, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as, firewalls, Virtual Environment, Scanners, Copiers, Printers, Monitors and other peripherals.
- Additional duties may be assigned from time to time which are deemed to be within the employees capabilities.
*Required Skills: *
High school diploma or GED required.
Associate degree is preferred.
2+ plus experience in similar IT role preferred.
Excellent organizational, written, and verbal communication skills.
Computer literate and familiar with help desk procedures.
Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software.
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