Shire Jobs

Job Title: Desktop Engineer and Executive Support

Overall: The Desktop Engineer and Executive Support serves as the primary Endpoint Manager, responsible for managing all endpoint devices using Microsoft Intune and SCCM to ensure security, compliance, and optimal performance. This role requires deep expertise in Windows operating systems, including registry management, Autopilot, Active Directory (AD), and group policies. The position emphasizes endpoint security, efficient deployment strategies, and enterprise device reliability. Additionally, the Desktop Engineer acts as the on-site technical expert providing white-glove IT support to executive leadership and efficient IT support to corporate employees on-site and remotely.

Key Responsibilities:

• Endpoint & Device Management:

• Serve as the primary Endpoint Engineer, managing endpoints with Intune and SCCM.

• Develop, design and support our desktop image, autopilot deployment scripts, and group policies to fully control, secure, and manage our desktop and workstation environments.

• Oversee application deployment for Win32, MSI, and line-of-business apps.

• Monitor device health, troubleshoot, and resolve issues proactively.

• Windows Operating System Expertise:

• Manage Windows OS, including registry settings, updates, and servicing models.

• Create and manage GPOs for user and device configurations.

• Administer endpoints in Active Directory and Azure AD.

• Troubleshoot advanced OS issues, including performance and compatibility.

• Security and Compliance:

• Manage endpoint security tools (Defender, BitLocker, AppLocker).

• Ensure compliance with frameworks like NIST and ISO 27001.

• Configure Conditional Access policies integrated with Intune and Azure AD.

• Executive & VIP Support:

• Provide white-glove IT support to executive leadership.

• Quickly resolve critical issues and act as a trusted advisor for VIP users.

• Corporate IT Support:

• Resolve technical issues for on-site and remote corporate employees.

• Troubleshoot hardware and software problems efficiently.

• Automation and Scripting

• Use PowerShell to automate endpoint tasks, app packaging, and deployments.

• Develop scripts to improve efficiency and resolve recurring issues.

• Audio/Visual & Collaboration Tools:

• Manage AV systems, including Teams Rooms, for events and meetings.

• Test and monitor AV readiness and support high-profile events.

• Ensure seamless integration of M365 tools like Teams and OneDrive.

• Incident & Problem Management:

• Serve as the primary interface to Microsoft for Windows and desktop-related issues.

• Provide Level 3/4 support, collaborating with IT teams and vendors.

• Identify recurring problems and implement long-term solutions.

• Infrastructure & Networking:

• Maintain local network infrastructure and perform server administration to ensure the reliability, security, and optimal performance of critical IT systems.

• Project Management

• Build and maintain strong relationships with corporate users, including executive leadership

• Lead endpoint refreshes, rollouts, and migrations.

• Work with teams to implement new endpoint policies and technologies.

Candidate Requirements:

• Bachelor’s degree in information technology, Computer Science, or a related field.

• Certifications : Microsoft Certified (Endpoint, M365, Azure, and/or Teams), ITIL Foundation; CompTIA A+, Network+, Security+

• 8+ years of experience in IT support roles, with at least 3+ years focused on endpoint management using Intune and SCCM

• Extensive expertise in:

• Microsoft Intune: Enrollment, compliance policies, Autopilot, and Conditional Access.

• SCCM: Imaging, application packaging, and software/patch deployment.

• Windows OS: Registry, updates, GPOs, Active Directory, and troubleshooting.

• Endpoint security tools: Windows Defender, BitLocker, AppLocker.

• Strong PowerShell scripting skills for automation and efficiency.

• Strong knowledge of networking, including DNS, DHCP, and VPN for endpoint connectivity.

• Experience with ServiceNow or similar ITSM tools, and remote support technologies

• Exceptional problem-solving skills and ability to handle high-pressure situations.

• Excellent communication and interpersonal skills, with experience supporting executives

• Highly organized and detail-oriented, with the ability to manage multiple priorities effectively.

Pay and Benefits

The pay range for this position is $35.00 - $45.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Parsippany-Troy Hills,NJ.

Application Deadline

This position will be accepting applications until Dec 24, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.