TEKsystems IT Incident Manager in Parsippany, New Jersey
Ideally want this person to be in the Philadelphia or Denver Area ( will be going back on site Q2 this year) - can be remote but only for 2nd or 3rd shift. Shift : M-F first shift On call- ( Every 5-6 days 1 day on call) Crucial part of the Production Support team which is responsible for managing incidents for new and existing Products. This incident manager is responsible for ensuring that all incidents are identified, triaged and resolved within SLA guidelines. Additionally, this position will be responsible for ensuring that all root-cause analysis is documented for high severity incidents and delivered to the respective Product owners. This position will interface with various operations teams to bring quickly and timely resolutions to incidents. Work is performed in a 24/7 operations environment. Must be available to work weekends and holidays on an on call basis. Bachelor’s degree in Computer Science, Engineering, Business or related field or equivalent work experience is required. Typically has 3+ years of tech industry and/or work experience in Customer Service, Incident and Problem Management functions. This Team Managers the Residential Production Support for the Video side at Comcast Day to day - supporting the residential IP Video for National Comcast Products ( IP delivery, content, XRE Infra, set top boxes and anything that video comes through at the national level ) Would ideally like a jack of all trades Networking is good Video is great Systems run through IP ( network is important) Linux ( Set top boxes are run on Linux) Responsibilities: Managing tickets in IOP ( ServiceNow platform) Write documentation Big challenges is you are on call ( 1 weekend day every 3-4 weeks) you do get that Friday off below. Sunday you get the Monday off to stay within the 40hrs. ( 24hrs on call)
Incident management, Technical support, Splunk, Servicenow, System administrator, Troubleshooting, Nagios, Linux, Problem management, Production support, Analysis, Cloud, Python, Scripting, Automation
Top Skills Details:
Incident management,Technical support,Splunk,Servicenow,System administrator,Troubleshooting,Nagios,Linux,Problem management,Production support
Additional Skills & Qualifications:
This individual will Work on the X1 team to support and monitor XOC and Hospitality . The Team primarily provides incident management support. Seeking an Mid Level Incident Manager that will be responsible for Maintaining a 24x7 on call support schedule for Customers. Looking for the following experience and Competencies: IP Video delivery Service Now experience Apps support Linux Incident Management They have Network, Amazong etc on the apps now
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