Job Information
TEKsystems Loan Service Specialist in Pasadena, California
Description:
Responsibilities:
Customer Interaction: Handle high-volume emails, inbound calls, or texts from current customers, managing an average of 60 to 65 emails a day.
Customer Service: Provide exceptional service for mortgage loan inquiries and requests.
Task Management: Manage tasks and responses within a 2-hour SLA.
Communication: Handle routine communications with Pennymac employees, consumers, and authorized third parties.
Interdepartmental Interaction: Work with multiple departments to expedite loan processing and resolve issues.
Escalation: Escalate complex issues to associates or supervisors.
Document Management: Upload documents to Encompass.
Status Updates: Provide status updates on conditions, loan status, and appraisals.
Additional Duties: Perform other related duties as required.
Cultural Alignment: Demonstrate behaviors aligned with the organization’s culture and values.
Qualifications:
Experience: One year of loan process experience is required. Mortgage and/or financial services experience is a plus.
Language Skills: Bilingual Spanish is a plus.
Communication Skills: Strong written and oral communication skills.
Technical Proficiency: Proficiency with computers and mainstream applications (Microsoft, Google, etc.).
Skills:
Email, writing skills, Loans, loan processing, Customer support
Top Skills Details:
Email,writing skills,Loans,loan processing
Additional Skills & Qualifications:
Understanding Loan Processes
Written Skills
Understanding loan documents needed for originating a loan
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.