Job Information
Kuehne+Nagel Sea Logistics Operational Care Specialist in Pasay City, Philippines
You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.
Your Role
You will be enabling transport activities by executing bookings, entering orders + generating all required import documentation while liaising with our Customer Care Specialists (CCL) to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.
Your Responsibilities
• To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
• To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.
• To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts.
• To ensure shipping instructions + documents are compliant; that deviations are quickly addressed.
• To coordinate with all suppliers + internal stakeholders for shipment imports, arranging for KN services (trucking, customs clearance) where necessary.
• To escalate issues as relevant, + to support the resolution of claims + disputes.
• To check incoming invoices, create sales invoices, managing FSL as per Financial Guidelines + working instructions.
• To release cargo in line with working instructions + Financial Guidelines.
Your Skills and Experiences
• Graduate of any 4-year course.
• With strong focus on customer + stakeholder relationships.
• Experience and knowledge in Logistics/Freight Operations.
• Must have excellent communication skills (verbal and written).
• Willing to work onsite in Pasay City (Four E-Com).
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.