Shire Jobs

Remote Work: Hybrid

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.

Let’s create tomorrow together.

The primary purpose of the Channel Partner Support Specialist Senior is to assign internal and external customers with a single point of contact. This role generates sales leads that result in highly qualified opportunities for Zebra Partners and Sales. The position supports partner and sales business units by providing updates and assistance when necessary. The incumbent also assists the customers with presale support.

Responsibilities:

• Manage a large volume of incoming communicates (phone, email, web, tradeshow, social media and chat) generates these transactions into our Lead Management systems

• Handle general/in-depth inquiries by learning all products and all other department functions

• Provide a single point of contact for Zebra's internal and external customers for product request and application assistance

• Ensure Zebra's sales resources receive highly qualified leads

• Supports Sales and Partners by updating leads and data in the system

• Provides daily quality reporting and maintain accuracy and efficiencies

• Outbound Partner calls, to ensure we retrieve revenue data

• Assist with Allocation and program system rules

• Training - New hire, new processes, System training to Sales & Partners

• Trouble shoot and investigate lead transactions

• Scheduling and assisting with phone monitoring

• Manage a large volume of incoming communicates (phone, email, web, tradeshow, social media and chat) generates these transactions into our Lead Management systems

• Handle general/in-depth inquiries by learning all products and all other department functions

• Provide a single point of contact for Zebra's internal and external customers for product request and application assistance

• Ensure Zebra's sales resources receive highly qualified leads

• Supports Sales and Partners by updating leads and data in the system

• Provides daily quality reporting and maintain accuracy and efficiencies

• Outbound Partner calls, to ensure we retrieve revenue data

• Assist with Allocation and program system rules

• Training - New hire, new processes, System training to Sales & Partners

• Trouble shoot and investigate lead transactions

• Scheduling and assisting with phone monitoring

Qualifications:

• BA/BS degree in relatable field or equivalent work experience

• 2-4 years of relevant Customer service, Marketing or sales functions and call center experience

• Ownership of responsibility

• Training Assistance

• Organizing and Managing work loads

• Inquiry management & lead routing systems

• Excel/Reporting Analytics

• In-depth Product Knowledge (printer communications)

• Multitasking abilities

• Excellent written/verbal communication skills

• Technical expertise in Database Management

• Customer service, Marketing or sales functions and call center experience

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.