Job Information
American Furniture Rentals Desktop Support Technician in Pennsauken, New Jersey
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POSITION OVERVIEW
We are seeking a skilled and motivated Desktop Support / Desktop Deployment Technician to join our IT team. The ideal candidate will have a BA in Computer Science or Information Systems, with 2-5 years of relevant work experience. This role requires proficiency in Azure Active Directory, Intune, PowerShell, and Microsoft 365. The candidate must have hands-on experience with imaging Windows desktops and laptops using Autopilot, WDS/MDT, and/or SCCM. Help Desk experience and familiarity with ticketing systems such as Team Dynamix, Fresh Service, and Spiceworks are essential. IT certifications such as MD-102, AZ-900, CompTIA A+, Network+, or Security+ are a plus. Previous purchasing/ design experience in Events and Tradeshows preferred.
RESPONSIBILITIES
- Provide desktop support to end-users, including troubleshooting hardware and software issues.
- Deploy and image Windows desktops and laptops using Autopilot, WDS/MDT, and/or SCCM.
- Manage and maintain Azure Active Directory and Intune environments.
- Develop and execute PowerShell scripts for automation and system management.
- Administer and support Microsoft 365 applications and services.
- Respond to and resolve Help Desk tickets in a timely manner using systems such as Team Dynamix, Fresh Service, and Spiceworks.
- Assist with the setup and configuration of new hardware and software.
- Configure and support IOS, Android mobile devices and phones.
- Maintain accurate documentation of IT processes and procedures.
- Collaborate with other IT team members to ensure seamless IT operations.
- BA in Computer Science, Information Systems, or a related field.
- 2-5 years of experience in desktop support and deployment.
- Proficiency in Azure Active Directory, Intune, PowerShell, and Microsoft 365.
- Experience with imaging Windows desktops and laptops using Autopilot, WDS/MDT, and/or SCCM.
- Help Desk experience and familiarity with ticketing systems such as Team Dynamix, Fresh Service, and Spiceworks.
- IT certifications such as MD-102, AZ-900, CompTIA A+, Network+, or Security+ are a plus.
SKILLS
- Strong critical thinking skills diligence.
- Excellent communication people skills.
- Ability to work independently and as part of a team.
- Ability to be on-call.
- High level of integrity and ability to handle confidential information with discretion.
The statements mentioned here are intended to describe the general functions of the position. This is not intended to be an exhaustive list of all the responsibilities and skills of personnel classified for this position. This job description does not restrict management's right to assign or reassign duties and responsibilities at any time. It is subject to change and does not include all responsibilities and conditions. The employee should inform their supervisor of any changes. This document is not a contract of employment.
AMERICAN FURNITURE RENTAL, INC. is an EEO/Affirmative Action Employer. We proudly uphold EEO and Affirmative Action principles, ensuring an inclusive workplace where every individual is valued and no one is discriminated against based on age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status
AFR Furniture Rentals provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. AFR Furniture Rentals complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
AFR Furniture Rentals expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their expected job duties is absolutely not tolerated.
AFR Furniture Rentals will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including p regnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.