Job Information
American Furniture Rentals Special Event Account Manager in Pennsauken, New Jersey
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GENERAL DESCRIPTION:
The Special Events Account Manager will support the company's sales goals through effective sales techniques and exceptional customer service.
About Us: At American Furniture Rentals, we pride ourselves on delivering exceptional service and high-quality furniture solutions to our customers. With over 45 years of industry experience, 28 strategic locations across the US, and a dedicated team of 600+, we offer an expansive catalog of exquisite furniture styles and personalized housewares packages for homes, events, offices, and beyond. As a leading name in the industry, we believe in fostering a positive and engaging workplace where our team members can grow and succeed.
RESPONSIBILITIES:
Prepare and process all proposals, quotes and associated documents, accurately with all information (required and additional) in internal system(s). These will come from the established/protected client list.
For clients on the approved list - handle all incoming sales inquiries, web-generated requests and emails that include but are not limited to: requests for general information, requests for basic proposals, questions concerning services & products offered, design decks and follow up.
Coordination of the Operations details for all owned rental contracts, including but not limited to: product availability, inventory swaps, delivery details, on-site contact information, etc.
Order and track custom branding items, pillows and logos, including filling out related forms, communicating with outside vendors, tracking the ordering and follow-up and noting these in the internal system.
Responsible for processing payments, updating and accurate record keeping. Will notify Sales Manager immediately of any deviation from company policy for additional support.
Communicate rental policies to clients and manage client expectations with clear and consistent communication.
Handle confirmation on all shows two weeks or more out. Use immediate and proactive means (email, phone call, social media, in person, engage co-workers, etc.) for jobs less than one week out - everything discussed in regular weekly Sales/Ops meeting.
Attend all Sales/Ops weekly meetings in person and act as the main coordination point to disseminate necessary sales order information to the operations and delivery teams.
Send out monthly thank you cards for orders/quotes as well as survey emails.
Track FAM/Sponsored events in Sales Force.
Act as main point person on select accounts - see attached client list. This will include but not limited to initiating sales forward touches, meetings, site visits, and floor plans.
Responsible for revenue goals for the attached client list and revenue growth strategies for these select accounts.
Responsible for proactive sales account touches to be logged in Salesforce as well as weekly/bi-weekly sales meeting with your Sales Manager.
Responsible for tracking and collecting aging as needed. Bringing in the sales manager for additional support as needed.
Maintain appropriate marketing efforts to push growth of separate client list and maintain accurate records for these efforts.
Accountable for 25 proactive sales touches per month.
Must follow and maintain all policies and protocols as established.
Networking events will be limited to 2 times per month without prior management approval
Enter all rebate and referrals at the end of every month for all eligible contracts that have been invoiced and are paid in full.
Tie all freelancer and referred opportunities to the appropriate accounts for tracking
AFR Furniture Rentals provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. AFR Furniture Rentals complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
AFR Furniture Rentals expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their expected job duties is absolutely not tolerated.
AFR Furniture Rentals will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including p regnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.